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About the Role

Act as a company ambassador, supporting the Lettings business within the Tenancy and Property Management Teams. Your role is crucial in providing excellent service to drive the growth and retention of Landlords and the Lettings portfolio.

Responsibilities

• Ensure all properties are legal, safe, and ready for occupation in collaboration with the Property Management team.
• Deliver a five-star service to landlords and tenants throughout the property lifecycle.
• Conduct pre-tenancy inspections.
• Perform administrative tasks, maintaining up-to-date records and logs.
• Develop and maintain strong, long-term relationships with landlords and tenants to foster business retention and growth.
• Verify completion of works and provide timely updates to all parties.
• Assist with end-of-tenancy processes, including deposit returns.
• Resolve issues promptly and efficiently.
• Promote the refurbishment team to enhance portfolio quality.
• Stay current with relevant legislation.
• Attend regular morning meetings with Lettings teams to ensure effective inter-team communication.

Requirements

• Previous property management experience is essential.
• Ability to deliver excellent customer service.
• Strong attention to detail.
• Persistent and tenacious.
• Team player.
• Natural ability to troubleshoot with a keen desire to succeed.
• Ability to cope well under pressure.

Skills

• Strong negotiation skills
• Excellent communication skills

Location

• South West London
• South East London

Work Type

• Full-time

Experience Level

• Subject to portfolio experience

Salary/Compensations

• Subject to portfolio experience

Benefits

• Fast-track growth opportunities within the property industry with clear development pathways.
• Comprehensive training, including support for apprenticeship and industry qualifications.
• Generous holiday allowance starting at 25 days annually, plus a birthday day off.
• Supportive environment with wellbeing programs, team social events, and a dynamic workplace.
• Pension contribution.
• Discounts on beauty and fitness.
• Season ticket loan.
• Cycle-to-work scheme.
• Enhanced maternity/paternity leave.
• Paid day off to volunteer at a charity of your choice.