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About the Role
As a Technical Solutions Consultant in the Client Onboarding team, you will act as the bridge between our technology and client success. This client-facing role involves owning the entire client onboarding experience, from discovery and solution design to delivery and post-implementation review. You will thrive if you enjoy taking ownership, problem-solving, translating complex technical concepts into simple solutions, and building trusted partnerships. With a strong analytical mindset, you will combine technical expertise with exceptional communication skills to deliver seamless onboarding experiences. Our team values structure, process, and continuous improvement, and you will play a key role in shaping how we deliver excellence at scale.
Responsibilities
- Act as the Subject Matter Expert (SME) for EML’s payment products and API-first platform.
- Partner with clients to understand their objectives and design solutions that align with EML’s capabilities.
- Lead client discovery sessions to define client needs, gather requirements, and document detailed Program Specifications.
- Present solutions, run demos, and facilitate technical discussions with confidence.
- Work with the Product team to scope customization requests.
- Take full ownership of assigned projects and client relationships, managing scope, timelines, and deliverables.
- Act as the primary point of contact to ensure a seamless onboarding experience and long-term client success.
- Develop and manage project plans, coordinating and overseeing delivery from cross-functional teams.
- Identify and mitigate risks, ensuring compliance with regulatory and security frameworks.
- Conduct post-implementation reviews and drive continuous improvement initiatives.
- Work closely with Sales to scope solutions and respond to RFPs with technical input.
- Provide feedback to Product teams on client needs and potential enhancements.
- Analyse delivery performance and recommend process optimizations.
Requirements
- Strong technical understanding with the ability to deeply understand and translate client requirements into technical solutions.
- Proven experience in project management and managing multiple stakeholders.
- Ability to lead with ownership, demonstrate accountability, and build trusted relationships.
- A proven track record of delivering projects for clients.
- Strong attention to detail and a structured approach to documentation.
- Excellent communication, influencing, and negotiation skills.
- Comfortable presenting to clients and executives.
- Ability to simplify complex concepts for non-technical audiences.
- Curiosity and problem-solving mindset.
- Interest in understanding how risk, compliance, and legal frameworks apply to projects.
- Background in payments, fintech, or API-driven platforms preferred.
Skills
- Technical Solutions Consulting
- Client Onboarding
- Solution Design
- Project Management
- Stakeholder Management
- Communication
- Negotiation
- Problem-Solving
- API Integration
- Payment Products
- Fintech
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree in IT, Business, or related field (or equivalent experience)
About the Company
- EML provides a leading payment solution.