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About the Role

ADTRAV is seeking a Government Travel Consultant responsible for all aspects of travel management for government clients, including conversing with customers, booking travel, and issuing itineraries. This position requires US citizenship and the ability to pass extensive government clearances due to access to sensitive data and travelers.

Responsibilities

• Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
• Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
• Provide travel expertise to clients.
• Send quotes for international travel, breaking down rules to identify restrictions or non-refundable aspects, and understanding open skies and FAA rules.
• Meet KPIs outlined by management, including productivity and transactions, while maintaining consistent attendance and adherence to schedule.
• Communicate with airlines on flight changes, seating, and upgrades, and provide updates to the client.
• Follow ADTRAV policies, procedures, and approved workflows for servicing travelers.
• Provide excellent customer service in every interaction with travelers, showing empathy and identifying/solving traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Represent ADTRAV by embracing company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience booking domestic and international travel; complex international a plus.
• Experience booking travel for government clients required.
• Experience using a GDS System; Sabre required, Amadeus a plus.
• Highly knowledgeable of city, airline, hotel, and car rental codes.
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
• Strong computer and typing skills, including the ability to navigate quickly between programs and use shortcut keys.
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to traveler needs and clarify as needed.
• Strong attention to detail with emphasis on accuracy and quality.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Strong organizational and problem-solving abilities.
• Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet company home-office requirements.
• Able to sit and work at a computer for extended periods of time without leaving the work area.
• Able to maintain confidentiality of company and client information.
• Able to work a schedule that falls between Monday-Friday, 7am-7pm CT.
• Able to work some weekends and holidays as needed.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Must be a U.S. citizen per contract requirements and able to show proof upon hire.
• Able to successfully pass a government clearance process as required by clients.

Skills

• Sabre
• GDS System
• Microsoft Office Suite (Outlook, Word, Excel)
• Customer Service
• Communication
• Problem-Solving
• Organization
• Attention to Detail

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• 2+ years of experience booking domestic and international travel

Education Level

• High school diploma or equivalent

Salary/Compensations

• $24-$26/hour

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Opportunities for quarterly bonuses based on meeting outlined KPIs

About the Company

• ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States.
• We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

Equal Opportunity

• ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.