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About the Role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Responsibilities

• Maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
• Drive a one team culture which puts our team members health, safety and wellbeing first
• Be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

Requirements

• Previous experience working in a fast-paced customer facing environment
• Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements

Work Type

• Full time

Benefits

• 5% discount on Supermarket and Liquor online and in-store purchases
• Additional periods of double discount (10%) at various times throughout the year
• Hot deals exclusive to team members
• Reward through recognition via digital platform ‘mythanks’
• Accumulate points to redeem in the online shop for gifts and electronic gift cards
• Comprehensive induction, management and people leadership training
• Access to novated leasing for eligible team members
• Annual team member share plan offer
• Paid parental leave for permanent team members

About the Company

• From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.

Equal Opportunity

• We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
• We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au