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About the Role

The Senior Admitting Worker (SAW) greets, identifies, and registers patients, coordinating escorts for services. This role involves gathering demographic and financial information, entering it into the computer system accurately, and handling cash collection. The SAW must provide superior customer service, maintain professionalism, and utilize hospital information systems effectively. They play a key role in the patient's healthcare experience, acting as an ambassador and promoting a harmonious work environment.

Responsibilities

Greeting patients
Patient identification
Check-in process
Registering patients
Coordinating escort upon arrival for services and/or after triage by the nurse
Gathering demographic and financial information
Entering information into the computer system quickly and accurately
Cash collection and posting as appropriate
Utilizing a variety of hospital information systems
Communicating with patients and visitors
Responding to inquiries
Complying with Medical Center Policies and Procedures
Meeting patient needs
Demonstrating a willingness to learn new skills
Fostering a harmonious work environment
Promoting a cooperative working relationship with colleagues, physicians, other disciplines, and the public
Facilitating communication
Displaying honesty and respect
Displaying sensitivity to cultural differences
Expressing and accepting feedback professionally

Requirements

Must understand their role
Must be able to provide superior customer service
Must maintain a high degree of professionalism
Must comply with all guidelines put forth by the Medical Center Policies and Procedures

Skills

Customer service
Professionalism
Computer systems utilization
Communication
Interpersonal skills
Teamwork

Experience Level

Senior