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About the Role

As a Shift Manager at Joe & the Juice, you will supervise daily operations, maintain operational excellence, and deliver high guest satisfaction. You will support the store management team by fostering an engaging and motivated workplace through corrective feedback and a continuous training mindset.

Responsibilities

• Ensure Daily Concept Workflow (DCWF) is executed to the highest standards by following the set structure and observing operational gaps.
• Delegate tasks to maintain a focused and productive team and follow up on execution with feedback.
• Oversee, delegate, and follow up on checklists to ensure adherence with food & bar safety principles (Pink Standard).
• Ensure honest documentation and report any malfunctions or issues in the store.
• Carry out planned Juicer training following the global training mantra: “Knowledge - Training – Practice – Validation”.
• Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through brand behavior principles.
• Ensure guest satisfaction by handling in-store guest feedback professionally.
• Monitor and optimize sales performance during shifts by communicating and following up on daily commercial targets.
• Carry out deliveries, including reporting, and supervising general type-in culture.

Requirements

• Must be able to observe operational gaps based on traffic in the store.
• Must be able to delegate tasks accordingly.
• Must be able to follow up on execution with corrective and acknowledging feedback.
• Must be able to follow checklists in the task-monitoring system.
• Must be able to document honestly and report malfunctions or issues.
• Must be able to handle in-store guest feedback professionally.
• Must be able to communicate and follow up on daily commercial targets.

Skills

• Supervising daily operations
• Maintaining operational excellence
• Delegating tasks
• Corrective feedback
• Training
• Guest experience
• Sales performance monitoring
• Delivery reporting

Location

• International

Work Type

• Full-time

Experience Level

• Shift Manager
• Leadership experience

Benefits

• Great Company Culture
• Packed social calendar with various events
• Leadership & Educational Programs
• Continuous learning and growth opportunities
• Workshops, training sessions, and mentorship programs
• Travel & Development Opportunities
• Exchange programs
• International assignments
• Career advancement opportunities

About the Company

• JOE & THE JUICE is a people-centric food and beverage company built around culture.
• We believe in four simple virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
• We are an international network of Juicers who support each other, celebrate wins together, and push each other to grow.
• We offer a clear Moneyball career path where most leaders have earned their stripes behind the bar.
• JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002.
• We have grown to more than 500 locations across 20 countries and employ more than 4,500 people worldwide.
• We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés.
• We invest heavily in internal development through our Moneyball career system.
• We have a people-centric and sustainability agenda that is part of our Nordic heritage.

Equal Opportunity

• We welcome people from every background.
• We encourage diversity in our workplace.