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About the Role

Partner with Global-e to ensure the long-term success of clients in the UK. Develop long-term relationships with assigned clients, connect with key business executives, and drive revenue by growing existing business. Provide clients with strategic insights based on performance and market trends. Liaise between clients and cross-functional internal teams to ensure timely and successful delivery of Global-e solutions.

Responsibilities

Operate as the lead point of contact for all clients, liaising with relevant teams at Global-e for a quick and swift process.
Develop a trusted advisor relationship with key accounts, mainly with C-levels.
Generate revenue through up-selling and cross-selling existing accounts.
Proactively identify expansion opportunities and any red flags.
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
Build and maintain strong and long-lasting client relationships.

Requirements

At least 3+ years of experience in an Account Management or Customer Success Manager role.
Prior B2B experience in a software, logistics, or SaaS company preferred.
Proven ability to manage multiple projects simultaneously.
Experience in generating revenue by expanding on an existing book-of-business.
Experience in delivering client-focused solutions based on customer needs.
Strong analytical skills with the ability to present data and trends to internal and external clients.
Excellent verbal and written English communication skills.
Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-levels.
Excellent listening, negotiation, and presentation skills.
Flexibility to work out of office hours when necessary due to global merchant locations.
Unable to support with visa sponsorships.

Skills

Account Management
Customer Success Management
B2B Sales
Software
Logistics
SaaS
Project Management
Revenue Generation
Client Relationship Management
Analytical Skills
Data Analysis
Presentation Skills
Negotiation Skills
Communication Skills

Location

Work Type

Hybrid (3 days in office, 2 days remote)

Experience Level

3+ years

Education Level

BA/BS degree or equivalent preferred

About the Company

Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide.
Trusted by recognized brands like Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret.
Operates on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations, and extensive big-data analytics.
A fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

Equal Opportunity

Global-e is an equal opportunity employer.
Our team is made up of people from a wide variety of backgrounds and lifestyles.
We embrace diversity and welcome applications from people of all walks of life.
Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.