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About the Role
Methods is seeking a driven and enthusiastic individual to join their IT support team. This role is ideal for someone passionate about technology and looking to develop their career within broad IT support functions.
Responsibilities
- Provide first-line support to colleagues via phone and ticketing systems.
- Manage requests using the Salesforce Case Management system.
- Support hardware and software issues on Windows PCs, Apple Macs, iPhones, and Samsung mobile devices.
- Manage accounts and licensing through the Microsoft Administration Portal.
- Process monthly invoicing for software managed by the IT Team.
- Assist with project work and suggest best technology practices.
- Create clear documentation for internal IT procedures, technologies, and user guides.
- Complete asset and compliance management using Microsoft Endpoint and other technologies.
- Engage in asset purchasing and supplier relations.
- Report faults and maintain logs for network and laptops.
- Assist with inductions for new staff.
- Log and track identified IT problems through to resolution.
- Administer and manage helpdesk tickets, ensuring timely updates and responses.
Requirements
- Good practical and demonstrable understanding of IT.
- Clear drive and enthusiasm for the subject.
- Previous experience of working to helpdesk ticket deadlines.
- Practical, good common sense, ability to use initiative/problem solve, multitask/work well under pressure.
- Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues.
- Must have a good understanding of all MS Office Applications including SharePoint Online.
- Experience in supporting both Windows and MacOS laptops.
- Must have or be willing to undergo Security vetting and be granted the required level of security clearance issued by UKSV.
- Ability to complete a Baseline Personnel Security Standard as part of onboarding.
Skills
- IT Support
- Salesforce Case Management
- Windows PC Support
- Apple Mac Support
- iPhone Support
- Samsung Mobile Device Support
- Microsoft Administration Portal
- Microsoft Office Applications
- SharePoint Online
- Microsoft Endpoint
- Azure functionality
- ITIL Principals
Location
- UK
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- £100m company
Benefits
- Autonomy to develop and grow skills and experience
- Involvement in exciting project work
- Strong, inspiring leadership
- Supportive and collaborative environment
- Development access to LinkedIn Learning
- Management development programme and training
- 24/7 Confidential employee assistance programme
- Social events
- 25 days annual leave
- Additional holiday purchase scheme
- Pension Salary Exchange Scheme with 4% employer contribution
- Life Assurance of 4 times base salary
- Non-contributory Private Medical Insurance (spouse and dependants included)
- Non-contributory Worldwide Travel Insurance (spouse and dependants included)
About the Company
- Methods is an established Digital Transformation company, part of the Alten Group, with over 34 years of experience providing innovative business and digital technology services.
- The company has over 50 active clients, many with long-standing relationships.
- Methods partners with UK central government departments and agencies to transform public sector operations, with a mission to improve and safeguard public-facing services.
- The company emphasizes a human touch and a customer-centric value system, focusing on delivering what is right for clients.
- Methods fosters a collaborative environment where skills are shared and problems are solved.
- The company culture encourages having fun while working hard, and learning from mistakes.