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About the Role

Our People (HR) Business Partners support business functions with all people-related matters in a way that is consistent with our values. They are passionate about creating a great employee experience and act as the primary contact for employees, leaders, and the People Team. As a People Business Partner, you will become a Subject Matter Expert in your partnered business units, providing consultative advice to leadership using data and reporting. You will act as an agent of change, coach, advocate, and critical voice, responsible for building organizational and people capability, planning talent, and developing departmental approaches to achieve organizational objectives and create high-performing business areas. You will champion a values-driven approach, fostering a culture of belonging and developing talent for the future.

Responsibilities

Act as an agent of change, supporting and guiding business leaders and people managers with generalist HR support to ensure compliance and an employee experience in line with our values.
Support business areas in managing performance and developing high-performing teams through continuous performance practices, including supporting ER cases and providing development opportunities.
Act as a trusted advisor to employees and management to resolve employee relations issues professionally and discreetly.
Lead people-related meetings such as grievance and disciplinary hearings, liaising with legal counsel when required.
Compile investigation, disciplinary, grievance, and flexible working request outcomes.
Advocate for data-driven decision-making, utilizing HRIS data for insights to support conversations and drive stakeholder decisions.
Communicate, influence, and consult with stakeholders effectively.
Lead employee engagement and action planning with stakeholders.
Support performance cycles, including participation rates and leading calibration sessions.
Support the wider People Team in implementing people strategies that align with business aims.
Assist business areas and Head of People Partnering with talent and organizational initiatives, including recruitment, secondments, and organization design.
Demonstrate people experience in carrying out responsibilities, ensuring a values-led culture aligned with the behavioral framework.
Work with ESB colleagues to create alignment and strengthen partnerships.

Requirements

Previous experience in an HR Business Partner or HR Manager role
Strong HR generalist background
Strong experience in leading complex employee relations issues
Experience implementing initiatives such as employee engagement, salary review, performance management, and remuneration annual processes
Change management experience
Ability to work collaboratively with stakeholders across different functions and levels
Project management skills
Strong written and verbal communication skills
Ability to work in a team, collaborating with a center of excellence
Strong knowledge of employment law and employee rights
Expertise in data and analytics
Proven record of developing strong relationships with stakeholders
Proactive and able to adapt to change
Comfortable working in a fast-paced environment
Experience implementing HR policies and procedures
Values-driven and customer-centric approach

Skills

HR generalist
Employee relations
Change management
Project management
Data and analytics
Communication
Collaboration

Location

Chiswick, London

Work Type

Hybrid Working – 1-2 days per week in the office

Experience Level

Immediate or near-immediate availability preferred

Education Level

CIPD Level 5 Qualified or above

Salary/Compensations

Up to 10% Performance Bonus
Annual Salary Reviews

Benefits

Hybrid Working
Dedicated Learning & Development Team
Learning Platform
Educational Sponsorships
Up to 10% Performance Bonus
Annual Salary Reviews
Real Living Wage Employer
Your Birthday Off
Three So Giving Days
Enhanced Family Leave
Employee Assistance Programme (EAP)
Wellbeing Resources via Perkbox
Physical Wellbeing – Free eye tests and annual flu vaccinations
Menopause Policy
Affinity Groups
Monthly Social Events
Charitable Fundraising

About the Company

So Energy was created in 2015 with the goal of improving energy supply services. The company has grown rapidly and sustainably, serving 300,000 customers and employing over 450 people. So Energy is focused on a net-zero future, supported by a partnership with ESB. The company is customer-centric, tech-led, and passionate about sustainability. They are driven to do their best for customers, colleagues, and the planet, fostering a supportive, empowering, inclusive workplace with growth opportunities. So Energy operates by six core values: Clear, Honest, Ambitious, Inquisitive, Caring, and Sustainable.

Equal Opportunity

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all.
At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging.
We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation.
It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.
Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.