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About the Role
As part of the Operations team based in London, you will play a key role in delivering high service levels to clients while developing valuable skills across customer support, operations, and technology in the fitness sector.
Responsibilities
- Provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom.
- Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.
- Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.
- Maintain accurate records and follow guidelines while identifying opportunities to optimize team processes.
- Contribute to self-service resources and support senior management with strategic operational projects.
Requirements
- At least 2 years of experience in customer service.
- Excellent communication skills, both written and verbal.
- Organized and able to prioritize and manage multiple tasks in a fast-paced environment.
- Detail-oriented and diligent, ensuring accuracy in every interaction and record.
- Resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing.
Skills
- Zendesk
- Intercom
- CRM system proficiency
Location
- London
Work Type
- Hybrid Working
- Full-time
Experience Level
- 2+ years of customer service experience
Salary/Compensations
- £25,000 - £28,000
Benefits
- Free use of fitness venues across the Hussle network in the UK
- Flexible working hours
- 26 days of vacation per year
- Mentoring Program
- On-site gym
- Fresh fruit, tea, coffee
- Employee benefits portal with discounted offers
- Annual workation (up to 4 weeks)
- Additional private health insurance
About the Company
- Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace.
- We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass.
- EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions.
- EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software.
- EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.
- EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.
Equal Opportunity
- EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.