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About the Role

As Operations Manager, you will be the essential on-site presence and key point of contact for clients and stakeholders, ensuring seamless daily operations. You will assist the Centre Manager in overseeing operational budgets, leading maintenance programs, and managing vendor relationships to deliver exceptional service outcomes. This role requires championing compliance and risk management initiatives to ensure the property meets all regulatory standards and maintains a safe environment.

Responsibilities

Implement and maintain comprehensive property risk management programs, including regular audits, escalation, and incident reporting.
Ensure strict compliance with OH&S, environmental standards, Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety regulations.
Manage contractor and vendor relationships to ensure services are delivered safely, on time, and within budget, adhering to house rules and safe working methods.
Oversee all procurement activities to ensure alignment with client procurement guidelines and JLL best practice standards.
Plan and manage all contracts professionally, ensuring delivery meets agreed contractual metrics and stays within approved budgets.
Actively monitor and manage the centre's operational budgets to meet or exceed financial targets.
Serve as the primary on-site facilities contact for retailers and stakeholders, building effective relationships.
Prepare and deliver comprehensive monthly reports covering incidents, capex tracking, budget status, contract expiry profiles, compliance regimes, and planned maintenance program updates.
Drive continuous improvement initiatives by challenging the status quo and implementing holistic, long-term solutions to operational challenges.

Requirements

Bachelor's degree in facilities management, building management, business, or related field.
3-5 years of experience in facilities, property management, hospitality, or related sectors.
Demonstrated experience working in retail-related assets or retailer environments.
Strong knowledge of local occupational health and safety requirements and regulations.
Proven contractor management experience with ability to manage vendors effectively.
Understanding of technical property systems including CRAC units, chiller systems, fire protection systems, mechanical and electrical systems, and BMS systems.
Proven capacity to interpret and manage commercial contracts.
Experience managing operational budgets and delivering financial outcomes.
Excellent planning and organizational skills with proven ability to manage multiple operational matters simultaneously.
Strong verbal and written communication skills with a customer service-oriented attitude and ability to build effective stakeholder relationships.
Self-motivated, detail-oriented professional who thrives in fast-paced environments and remains flexible when adapting to rapidly changing situations.

Skills

Facilities management
Property management
Hospitality
Occupational health and safety
Contractor management
Vendor management
Technical property systems
Commercial contracts
Budget management
Financial management
Planning
Organization
Communication
Customer service
Relationship building
Risk management
Compliance
Procurement

Location

On-site – Sydney, NSW

Work Type

On-site
Full-time

Experience Level

3-5 years

Education Level

Bachelor's degree

Benefits

Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

About the Company

JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry.
With over 200 years of real estate experience, JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
JLL fosters an entrepreneurial, inclusive culture where the best inspire the best and like-minded people work together to achieve great things.
JLL is committed to offering veterans a successful civilian career, recognizing the vital and transferable skills acquired in their service careers.

Equal Opportunity

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
JLL is dedicated to offering veterans from all ranks and services a successful civilian career.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.