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About the Role

The Advanced Analytics & Data team uses data and analytics to identify customer needs and deliver insights, contact journeys, and innovative solutions to improve financial wellbeing. We leverage data and technology to understand customers and derive insights to support commercial strategy and decision-making.

Responsibilities

• Support the building and deployment of customer communications.
• Leverage extensive data resources to conduct advanced analysis and develop insights to inform the business on the design, recommended optimisations and performance of customer communications and contact strategies.
• Deliver customer communications (NBCs), using existing and developing platforms.
• Conduct analysis on a range of topics of interest to business stakeholders to inform communication strategies.
• Collaborate on customer communication projects that help drive the strategic objectives of the business.
• Develop and maintain ongoing capabilities, such as automations and self-service dashboards.
• Synthesise qualitative and quantitative data and facts from various sources to identify relationships and patterns.
• Identify and present opportunities to maximise customer engagement and deepen customer relationships.
• Develop and maintain effective relationships with various stakeholders.
• Communicate effectively and persuasively (verbal and written) to senior leadership.
• Identify and drive the delivery of data in production environments to support new initiatives.

Requirements

• Natural curiosity and ability to understand complex problems and take a structured approach using data driven insights to solve them.
• Previous experience in data driven customer communications analytics or modelling to develop insights and recommendations (e.g., actuary, pricing, credit risk, customer experience).
• Experience with tools/techniques like SQL, Python, Snowflake, AWS, and VS Code.
• Knowledge of visualisation best practices for complex data relationships (e.g., Tableau, PowerBI).
• Attention to detail and willingness to pick up new concepts or skills.
• Confident and capable communication and stakeholder management skills.
• Understanding of AI and ML tools and their application.
• Experience in Customer Communications favourable but not required.

Skills

• SQL
• Python
• Snowflake
• AWS
• VS Code
• Tableau
• PowerBI
• AI
• ML

Location

• Sydney

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Degree in relevant discipline (qualification in Actuarial Studies, Economics, Finance, Statistics, Maths, or Sciences preferred).

About the Company

• Business Bank (BB) supports the financial health of individuals, businesses, and communities, especially CBA’s small and medium enterprise clients, including those in rural areas, as well as online trading and broking customers.
• The BB Advanced Analytics & Data (BB AAD) team uses data and analytics to identify our customers’ needs and safely deliver insight, contact journeys and innovative solutions to improve their financial wellbeing.
• We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making.
• We work closely with our business partners and stakeholders to deliver leading insights and analytical solutions for our contact centres in BB.
• We are data-driven and provide deep analytical insight on business and customer behaviour and metrics.
• We are trusted advisors and partners working toward enabling a true AI powered, omni-channel experience for our customers.

Equal Opportunity

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