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About the Role

This role involves supporting the building and deployment of customer communications within the Business Bank Advanced Analytics & Data team. You will leverage extensive data resources to conduct advanced analysis and develop insights to inform business strategies related to customer communications and contact strategies.

Responsibilities

• Deliver customer communications (NBCs) using existing and developing platforms.
• Conduct analysis on various topics to inform communication strategies in a fast-paced, agile environment.
• Collaborate on customer communication projects to drive strategic business objectives.
• Develop and maintain capabilities such as automations and self-service dashboards.
• Synthesize qualitative and quantitative data to identify patterns and opportunities for customer engagement.
• Develop and maintain effective stakeholder relationships.
• Communicate effectively and persuasively to senior leadership.
• Identify and drive the delivery of data in production environments to support new initiatives.

Requirements

• Natural curiosity and ability to understand complex problems.
• Ability to take a structured approach using data-driven insights to solve problems.
• Previous experience in data-driven customer communications analytics or modeling.
• Experience with tools/techniques like SQL, Python, Snowflake, AWS, and VS Code.
• Knowledge of visualization best practices for complex data relationships (e.g., Tableau, Power BI).
• Attention to detail and willingness to learn new concepts or skills.
• Confident and capable communication and stakeholder management skills.
• Understanding of AI and ML tools and their application.
• Experience in Customer Communications is favorable but not required.

Skills

• Data analysis
• Customer communications
• SQL
• Python
• Snowflake
• AWS
• VS Code
• Tableau
• Power BI
• AI
• ML
• Stakeholder management
• Communication

Location

• Sydney

Work Type

• Secondment
• Full-time

Experience Level

• Mid-level

Education Level

• Degree in relevant discipline (Actuarial Studies, Economics, Finance, Statistics, Maths, or Sciences preferred)

About the Company

• Business Bank (BB) supports the financial health of individuals, businesses, and communities, especially CBA’s small and medium enterprise clients, including those in rural areas, as well as online trading and broking customers.
• The BB Advanced Analytics & Data (BB AAD) team uses data and analytics to identify customer needs and deliver insight, contact journeys, and innovative solutions to improve financial wellbeing.
• The team leverages data and innovative technology to understand customers and derive insights to support commercial strategy and decision-making.
• They work closely with business partners and stakeholders to deliver leading insights and analytical solutions for contact centres in BB.
• The team is data-driven, providing deep analytical insight on business and customer behaviour and metrics.
• They are trusted advisors and partners working toward enabling an AI-powered, omni-channel experience for customers.