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About the Role

Lead the day-to-day operations of the Revenue Team, ensuring accurate, timely, and compliant pathology billing while delivering high-quality customer service. Oversee end-to-end revenue processes, including Medicare, DVA, private health funds, and commercial billing, while driving revenue integrity and maximizing compliant revenue recovery. Provide leadership, coaching, and performance support to the Revenue Team, fostering a collaborative culture of accountability, continuous improvement, and operational excellence. Drive system improvements and digital initiatives by optimizing billing processes, supporting system enhancements, and ensuring efficient, reliable revenue management. Build strong partnerships with clinical, finance, IT, and external stakeholders to resolve complex billing issues, strengthen compliance, and deliver operational and financial outcomes.

Responsibilities

Lead the day-to-day operations of the Revenue Team
Ensure accurate, timely, and compliant pathology billing
Deliver high-quality customer service
Oversee end-to-end revenue processes (Medicare, DVA, private health funds, commercial billing)
Drive revenue integrity and maximize compliant revenue recovery
Provide leadership, coaching, and performance support to the Revenue Team
Foster a collaborative culture of accountability, continuous improvement, and operational excellence
Drive system improvements and digital initiatives
Optimize billing processes
Support system enhancements
Ensure efficient, reliable revenue management
Build strong partnerships with clinical, finance, IT, and external stakeholders
Resolve complex billing issues
Strengthen compliance
Deliver operational and financial outcomes

Requirements

Proven experience leading a healthcare revenue, patient billing, or accounts receivable team
Ability to deliver high-quality, efficient, and compliant billing services
Strong knowledge of pathology billing, the Medicare Benefits Schedule (MBS), private health funds, and healthcare funding
Commitment to revenue integrity and compliance
Experience using TrakCare or similar patient administration and billing systems
Ability to troubleshoot issues, improve processes, and support system enhancements
Advanced analytical and reporting skills
Strong Microsoft Excel capability
Experience interpreting data to drive operational performance and continuous improvement
Collaborative and inspiring leader
Excellent communication, stakeholder management, and problem-solving skills
Capable of building strong relationships and leading positive change across multidisciplinary teams
Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights

Skills

Leadership
Coaching
Performance support
System improvements
Digital initiatives
Process optimization
Revenue management
Stakeholder management
Problem-solving
Analytical skills
Reporting skills
Microsoft Excel

Location

Finance, St Vincent’s Public Hospital, Sydney

Work Type

Maximum Term Full-Time
12-month contract

Experience Level

Administration Officer Level 6, (Year1-2)

Salary/Compensations

$86,896.63 - $88,951.42 +super +salary packaging

Benefits

Competitive pay
Not-for-profit salary packaging
Seamless NSW Health Mobility (transfer of qualifying service and leave entitlements)
Study leave
Curran Foundation scholarships
Fitness Passport
Discounted private health
Cultural recognitions and celebrations

About the Company

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
Sydney’s premier and iconic inner-city public hospital, serving the entire population with world-class care.
Features cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, minutes from Kings Cross station, with direct, high-frequency bus connections and seamless links from Gadigal and Museum stations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.