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About the Role
This role focuses on managing and growing key customer accounts within the APAC region, requiring strategic planning, relationship building, and cross-functional collaboration to drive revenue growth and ensure customer satisfaction.
Responsibilities
- Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.
- Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts.
- Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion.
- Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
- Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives.
- Serve as a point of escalation for other members of the Account Management team.
- Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
- Support new business targets through identification of upsell opportunities within assigned accounts.
- Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
- Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
- Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
- Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.
Requirements
- Business-level communication skills in both Japanese and English.
- Minimum 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry.
- Proven track record of successfully managing and growing key accounts in the APAC region, with a strong understanding of regional market dynamics and customer need.
- Strong strategic planning and analytical skills, with the ability to develop and execute account plans to drive revenue growth and achieve business objectives.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of client organizations.
- Experience working in a fast-paced, dynamic environment with a high degree of autonomy and accountability for achieving sales targets and KPIs.
- Knowledge of logistics and supply chain management processes, including freight forwarding, customs regulations, and transportation modes, to effectively address client requirements.
- Willingness to travel within the APAC region as needed to meet with clients, attend industry events, and collaborate with internal teams to drive business success.
Skills
- Account Management
- Relationship Building
- Strategic Planning
- New Program Development
- Cross-Functional Collaboration
- Revenue Growth
- New Business Development
- Customer Advocacy
- Performance Tracking
- Market Insights
- Customer Satisfaction
- Japanese communication
- English communication
- Logistics industry knowledge
- Freight Forwarding industry knowledge
- Supply Chain Management
- Strategic planning
- Analytical skills
- Interpersonal skills
- Sales target achievement
- KPI achievement
Location
- APAC region
Work Type
- Travel within the APAC region as needed
Experience Level
- 5 - 8 years relevant working experience
Education Level
- Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.