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About the Role

Digital NSW has a three-month opportunity to lead the design and delivery of training and change communications for the launch of a refreshed Digital Assurance platform. A mix of presentations, guides, communications and training activities will support 900 users across the NSW Government to access and use the new platform within a tight 2-3 week period. As Senior Advisor Change Working, you will work collaboratively with the project delivery team and key stakeholders and use existing change impact analysis to develop targeted learning solutions and implement training approaches that improve engagement, accessibility and learning outcomes.

Responsibilities

Lead the design and delivery of training and change communications for the launch of a refreshed Digital Assurance platform.
Develop targeted learning solutions and implement training approaches that improve engagement, accessibility and learning outcomes.
Develop and implement change management, communication and training plans tailored to different customer groups.
Design, coordinate and deliver training programs for diverse stakeholder groups.
Develop innovative learning solutions using contemporary training methods and technologies.
Develop and deliver a communication change strategy for staff, leaders, and other key stakeholders.
Drive organisational change readiness and support team members to embed new ways of working, processes and capability uplift.
Coordinate consultation and engagement activities across operational, project and corporate stakeholder groups.
Design and development of a range of learning and support resources, including eLearning modules, webinar content, user guides, training materials, onboarding resources and educational guidance materials.
Development and delivery of webinars, presentations and other virtual learning activities.
Write clear, structured, and engaging learning materials ensuring alignment with learning objectives and audience needs.

Requirements

Experienced change and training professional.
Ability to turn complex information into practical, engaging learning experiences.
Ability to build strong stakeholder relationships.
Passion for developing capability that delivers meaningful organisational outcomes.
Experience in a similar role.
Demonstrated experience designing, coordinating and delivering training programs for diverse stakeholder groups.
Strong stakeholder engagement skills, with the ability to build partnerships and influence outcomes across multiple teams.
Experience developing innovative learning solutions using contemporary training methods and technologies.
Demonstrated ability to develop and deliver a communication change strategy for staff, leaders, and other key stakeholders.
Experience in driving organisational change readiness and support team members to embed new ways of working, processes and capability uplift arising from new systems.
Proven ability to coordinate consultation and engagement activities across operational, project and corporate stakeholder groups to support change readiness, adoption and successful implementation of new systems.
Excellent communication and interpersonal skills, with the ability to simplify complex concepts or technical information for diverse audiences.
Strong organisational and project coordination skills, with the ability to manage competing priorities and deliver quality outcomes.
Demonstrated experience delivering practical change management activities across projects and organisational initiatives.
Experience in designing and delivering training and capability uplift strategies for a wide range of stakeholders.
Recent experience working on a system implementation project with multiple interdependencies.
Demonstrated experience in the coordination and management of training and capability uplift programs.
High level of written communication, oral communication and influencing skills including the ability to consult with key internal and external stakeholders at all levels and deliver presentations and training.
Demonstrated ability to write clear, structured, and engaging learning materials ensuring alignment with learning objectives and audience needs.
Qualifications in a relevant discipline or demonstrated equivalent knowledge, skills and experience.

Skills

Change management
Training delivery
Communication strategy
Stakeholder engagement
Learning solutions development
Project coordination
Written communication
Oral communication
Influencing skills
Consultation
Presentation delivery
Webinar delivery
eLearning module development

Location

Sydney, CBD

Work Type

Temporary
Full-time

Experience Level

Senior
3 months with possibility of 2 months extension

Education Level

Qualifications in a relevant discipline or demonstrated equivalent knowledge, skills and experience.

Salary/Compensations

$133,348 - $146,945 base salary per annum + superannuation and annual leave loading

Benefits

Superannuation
Annual leave loading
Flexible working conditions may be available in line with the DCS Flexible Working Policy

About the Company

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.