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About the Role

The Location Support Specialist is a customer-facing team member who provides superior service by stocking and managing vendor-managed inventory on site at various locations. This role ensures inventory areas are clean, safe, organized, and accurately labeled, and that physical inventory levels are reflected correctly in the inventory software.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived.
• Completes inventory cycle counts to ensure accurate inventory levels.
• Maintains vendor-managed inventory areas are clean, safe, organized, and labeled accurately.
• Resolves on-site customer issues promptly and accurately.
• Works effectively in a team environment to accomplish goals and resolve issues.
• Interacts with customers to discuss their on-site needs and forwards these needs to the sales team.
• Communicates regularly with the sales team and customer.
• Takes ownership for meeting established individual and team metrics and company standards.
• Completes administrative tasks on non-scheduled stock days.
• Indirectly responsible for product quality.
• Performs other duties as assigned.

Requirements

• Must be at least 18 years old.
• Must have a reliable mode of transportation.
• Must be willing to travel to customer sites in the designated area.
• Must pass a background clearance and drug screening.
• Must be authorized to work in the US without sponsorship.

Skills

• Effective communicator, comfortable interacting with customers and the sales team in person, over the phone, and email.
• Computer literate and able to navigate required software programs including Microsoft Teams and Microsoft Outlook.

Location

• Austin, TX 78744

Work Type

• Full Time
• Onsite

Experience Level

• 2+ years of Customer Service experience required.

Education Level

• High school diploma or GED required.

About the Company

• TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity

• TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.