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About the Role

The Education and Workforce Development Department is seeking an experienced, dynamic, and highly focused individual to serve as the founding Director of Participant Support for the Train and Earn Program. This role is responsible for providing encouraging participant engagement and retention through case management and assistance services for young adults pursuing education and employment opportunities. The Director will focus on developing referrals, resources, and networks to support participants over time, leading to successful outcomes and long-term success.

Responsibilities

Manage the performance and development of Case Managers, providing supervision, guidance, and support.
Review case notes, treatment plans, and participant progress to ensure quality and compliance.
Facilitate team meetings and coordinate workloads for efficiency.
Support professional development through training and mentoring.
Complete biopsychosocial assessments and develop individualized treatment plans with SMART goals.
Assist Case Managers in developing and reviewing treatment plans.
Provide counseling sessions for qualifying participants.
Respond to participants’ needs related to mental health, substance use, behavioral issues, and social services.
Offer short-term interventions and ongoing support.
Support Case Managers in addressing complex participant needs.
Ensure participants receive individualized case management services to achieve self-sufficiency.
Identify and mitigate barriers related to economics, education, and employment.
Assist participants in navigating complex systems, such as healthcare, education, and financial services.
Support Case Managers in delivering effective participant services.
Maintain detailed case notes and treatment plans in accordance with funder and agency policies.
Track participant interactions and progress using case management tools.
Oversee Case Managers’ documentation for accuracy and timeliness.
Manage collection and distribution of program outcomes and statistical data for reporting.
Ensure compliance with program standards and government contract reporting.
Conduct social and educational workshops for participants on relevant topics.
Support Case Managers in developing and facilitating participant workshops.
Cultivate and maintain strong relationships with community-based organizations.
Track internal and external referrals to ensure participants receive appropriate support.
Develop partnerships to expand available resources and referral options for participants.
Provide guidance to case managers on how to effectively leverage community resources.

Requirements

Licensed Master Social Worker (LMSW), or a Licensed Mental Health Counselor (LMHC)
At least three (3) years of successful experience in social services, youth development, or related field
Licensed Clinical Social Worker (LCSW) is preferred
SIFI (Seminar in Field Instruction) certified is preferred
Previous experience with case management within DYCD programs is preferred
Experience working in non-profit is preferred
Working knowledge of workforce development, career readiness, job placement processes, and employment barriers for young adults.
General knowledge of City systems such as public assistance programs, child welfare services, education systems, and affordable housing resources.
Thorough knowledge of case management principles and practices, including developing case plans, documenting case notes, and facilitating youth development strategies.
Thorough knowledge of workshop development and group facilitation techniques for employment, financial literacy, and social interaction.
Proficiency in Microsoft Office products including Word, Excel, and Outlook.
Comprehensive knowledge of service coordination and advocacy for youth navigating complex systems.
Comprehensive knowledge of database management systems (Salesforce, DYCD Connect) for tracking client progress and program outcomes.
Comprehensive knowledge of best practices in supporting young adults with employment, education, financial literacy, and overcoming systemic barriers.
Ability to lift up to 25lbs or less.
Ability to stand for extended periods while facilitating workshops and events.

Skills

Case Management
Relationship Building
Service Coordination
Time Management
Communication
Collaboration/Teamwork
Writing Proficiency

Location

New York, NY

Work Type

Full Time
Onsite
Hybrid

Experience Level

3+ years of experience

Education Level

Master's Degree

Salary/Compensations

$71,000.00 - $80,000.00

Benefits

Mental health awareness resources
Support programs for staff mental health
Supervision
Counseling resources
Wellness initiatives

About the Company

Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million.
Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Equal Opportunity

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.