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About the Role
The Patient Experience Coordinator leads and drives the organization's patient experience transformation agenda by implementing strategies, governance frameworks, and improvement initiatives that embed patient-centered care. The role analyzes patient feedback, complaints, and experience data to identify trends and opportunities for improvement, develops reporting and performance measures, and leads projects that enhance patient outcomes and service quality. You will also provide expert change management support, engage and influence executives, clinicians, consumers, and other stakeholders, and foster a culture of continuous improvement, collaboration, and service excellence. As a people leader, the position promotes a positive, patient-centered culture aligned with the organization's mission and values while supporting teams to deliver measurable improvements in patient experience and organizational performance.
Responsibilities
- Lead and drive the organization's patient experience transformation agenda.
- Implement strategies, governance frameworks, and improvement initiatives.
- Embed patient-centred care across Adventist HealthCare.
- Analyze patient feedback, complaints, and experience data to identify trends and opportunities for improvement.
- Develop reporting and performance measures.
- Lead projects that enhance patient outcomes and service quality.
- Provide expert change management support.
- Engage and influence executives, clinicians, consumers, and other stakeholders.
- Foster a culture of continuous improvement, collaboration, and service excellence.
- Promote a positive, patient-centered culture aligned with the organization's mission and values.
- Support teams to deliver measurable improvements in patient experience and organizational performance.
Requirements
- Strong commitment to patient experience.
- Ability to inspire, influence, lead, and motivate people.
- Exceptional communication and presentation skills with the ability to communicate to a broad range of audiences.
- Experience in applying change management principles/practices within a healthcare setting.
- Proven team player who builds strong, collaborative relationships at all levels of the organization.
- Resilience, flexibility, and adaptability.
- Commitment to personal and professional growth and development and a desire to support others.
- Experience in a healthcare setting is valued but not essential.
Skills
- Change management
- Communication
- Presentation
- Teamwork
- Collaboration
- Leadership
- Influence
- Motivation
Location
- Sydney
Work Type
- Permanent
- Part-time
- 4-day per week
Benefits
- Salary packaging that can reduce the amount of tax you pay
- Up to 14 weeks paid parental leave
- Discounted gym membership for you and your family using Fitness Passport
- On campus amenities including cafés, gift shop, florist and a hairdresser
About the Company
- Adventist HealthCare Limited (AHCL) operates several businesses including Sydney Adventist Hospital (the San), San Day Surgery Hornsby, San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy.
- The San is NSW's largest private hospital, founded in 1903.
- Proudly faith-based with a proven history of being industry pioneers in ground-breaking research and delivering superior patient care.
- A not-for-profit organization that continually reinvests in cutting-edge technology and facilities.
- Serves over 2500 employees, 1400 Accredited Medical Officers, 300 volunteers, and the community.