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About the Role

This role offers a Manager position (12-month secondment) within a dynamic product domain supporting millions of customers with their spending and lending needs. You will partner with Consumer Finance (CF) Crews during a period of innovation, simplification, and modernization, leveraging AI to improve customer outcomes while protecting them from fraud. You will collaborate directly with the Crew Lead and their leadership team, influence decisions, provide risk advice, and see your work impact the customer experience.

Responsibilities

Act as the trusted Line 1 Risk partner to the aligned Consumer Finance Crew, providing forward-looking advice on non-financial risk, product risk, policy, and process change.
Identify, triage, and help solve customer breakpoints and control gaps.
Provide pragmatic guidance to support the safe delivery of core group-wide change initiatives and modernization programs.
Help lead the operational risk rhythm for the Crew (RCSAs, incidents, issues, controls, obligations), ensuring it is sharp, current, and decision-useful.
Incorporate customer outcomes, responsible lending, and DDO thinking into design conversations early.
Represent the Crew's risk profile in the CF Non-Financial Risk Sub-Committee and other senior forums.
Coach and challenge across the Crew to enhance risk capability and ownership.

Requirements

Strong judgment and a curious mindset; comfortable holding and changing views based on evidence.
Experience in risk management or product (Line 1 or Line 2 Risk, Credit, Product, or Operations) with an adaptable and learning mindset.
Confidence working with diverse stakeholders.
Ability to translate risk into plain language and practical action.
Energy for a fast-paced Crew environment.
Appetite to learn the underwriting end of the business.

Skills

Risk Management
Product Management
Line 1 Risk
Line 2 Risk
Credit Risk
Operations Management
Stakeholder Management
Communication
Problem Solving
Adaptability
Learning Agility

Location

Australia

Work Type

Full-time
Secondment

Experience Level

Manager

About the Company

Commonwealth Bank Group (CBA) is a dynamic financial services organization.