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About the Role
Lead a team of Credit Support Officers, ensuring efficient and accurate credit operations. This role involves hands-on work with complex applications and high-volume workflows, driving continuous improvement, and refining operational processes.
Responsibilities
- Lead, coach and develop 1–2 Credit Support Officers, including day-to-day supervision, performance conversations and skill development.
- Monitor team workload and case queues, redistributing work as needed to meet SLA targets.
- Act as the first point of escalation for the team on complex conditions, contract issues, or client matters.
- Support onboarding and training of new Credit Support Officers.
- Step in on complex, escalated, or high-volume cases across contract preparation, condition management, document coordination and settlement.
- Provide hands-on support to the team when case volumes exceed capacity.
- Review and quality-check work completed by Credit Support Officers, including executed contracts and satisfied conditions.
- Identify opportunities to improve the efficiency and accuracy of credit support processes.
- Develop, document and maintain operational procedures and workflows (SOPs) for the credit support function.
- Support the rollout of new processes, tools or system changes affecting the team.
- Provide regular updates to the Head of Credit on team performance, queue status and process improvement initiatives.
- Liaise with internal stakeholders and Credit Analysts to ensure smooth handover of cases and clear communication of requirements.
Requirements
- Demonstrated ability to lead, coach and motivate a small team
- Exceptional attention to detail
- Strong written and verbal communication skills, with the ability to liaise confidently with both internal teams and external stakeholders
- Ability to work under pressure and manage competing priorities across own workload and team oversight
- Sound understanding of the various business structures operating in Australia
- A process-improvement mindset, with the ability to identify inefficiencies and implement practical solutions
- Ability to manage and prioritise multiple, often complex, cases at the same time
- Must be in and authorised to work in Australia
Skills
- Leadership
- Coaching
- Motivation
- Attention to detail
- Written communication
- Verbal communication
- Stakeholder management
- Time management
- Process improvement
- Problem-solving
Location
- Sydney, Australia
Work Type
- Full-time
Experience Level
- Lead
- Senior
Salary/Compensations
- Competitive compensation package including superannuation and benefits.
Benefits
- Superannuation
- Benefits
- Opportunity to work with cutting-edge technologies
- Dynamic and innovative environment
- Collaborative and supportive team culture
About the Company
- Finstro has been solving financial challenges within B2B Trade finance since 2012 and served global businesses with over $1 billion in Trade Payments.
- Finstro provides a complete cashflow management platform, enabling customer and supplier payments and providing innovative credit-based solutions to help businesses grow.
- We are the solution to pay and get paid on terms that suit your business.
- If you have energy, ambition and want to work for a dynamic, rapid growth, FinTech business, there are exciting opportunities to advance your career by joining our global team.