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About the Role

Valvoline Global Operations, founded in 1866, is a pioneer in the automotive and industrial solutions industry and an affiliate of Aramco. We are driven by innovation and committed to creating sustainable solutions. This role ensures efficient and timely customer service, including handling inquiries, processing orders, and resolving issues.

Responsibilities

• Answer inbound phone calls and provide phone support, including stock availability and pricing.
• Provide first resolution customer service to Valvoline’s customers.
• Retrieve purchase orders and upload invoices to customer portals.
• Respond to email orders and inquiries from customers in a timely manner.
• Offer current promotions to customers to increase product range.
• Process sales accurately and liaise with internal teams (customer service, warehouses, accounts, sales, technical).
• Assist customers in determining order ETA and delivery.
• Process distributor and normal credits in a timely manner.
• Process price variation requests, override orders, and second approval for pricing daily.
• Perform data entry for stock take count sheets and variance updates.

Requirements

• Minimum 2 years of customer service experience.
• Great communication and organization skills.
• Ability to function constructively within a team environment.
• Strong work ethic with a dedicated sense of achievement.
• Must be authorized to work in Australia.
• Must live in the geographical location of the position.
• Must complete pre-employment background/criminal history checks.

Skills

• Proactive and positive attitude with initiative.
• High attention to detail.
• Ability to complete multiple tasks simultaneously.
• Ability to quickly understand customer requirements and provide solutions.
• Previous phone-based customer service experience (highly regarded).
• Computer savvy, including proficiency in Microsoft Office (Word, Excel).

Location

• Baulkham Hills

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• Generous base salary + 12% super + bonus incentive program & 20% annual leave loading

Benefits

• 2 paid wellness days per year
• Access to Employee Assistance Program
• Annual ANZ Award Ceremony
• Hands on Expertise Awards quarterly
• Global career opportunities
• Ongoing training & development
• Access to LinkedIn Learning

About the Company

• Founded in 1866, Valvoline Global Operations introduced the world’s first branded motor oil.
• We are a pioneer in the automotive and industrial solutions industry.
• We are an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies.
• We develop future-ready products and provide best-in-class services globally.
• Our corporate values are Care, Integrity, Passion, Unity, and Excellence.
• We foster a culture that celebrates creativity, innovation, and excellence.

Equal Opportunity

• Valvoline Global is an equal opportunity employer.
• We are dedicated to fostering an environment where every individual feels valued, respected, and empowered.
• We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
• We are committed to ensuring accessibility throughout our recruitment process.
• Reasonable accommodation requests can be made via email to Valvolineglobalcareers@valvolineglobal.com.