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About the Role
Waymo is seeking a Demand Operations Manager to scale the Waymo Driver across multiple markets by leveraging sophisticated internal tools to harmonize fleet supply with rider demand. This role is responsible for ensuring the autonomous fleet is pre-positioned effectively, pickup and drop-off performance is seamless, and community presence is a net positive.
Responsibilities
- Monitor, mitigate, and respond to service quality issues based on data, rider, and community feedback to ensure a superior and seamless service environment.
- Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories.
- Own the end-to-end Pickup and Drop-off experience at top venues, analyzing performance data to identify friction points and implementing operational fixes.
- Lead the operational planning for high-traffic city events, creating specialized staging and PUDO strategies that prioritize rider experience while adhering to local regulations.
- Partner with internal teams (i.e. Product, Public Affairs, Mapping) to ensure that our technical capabilities align with the localized needs of the communities we serve.
- Partner with Marketing, Public Affairs, and local stakeholders to establish high-impact relationships that proactively de-risk negative operational impacts while positioning the Waymo Driver as a safe, reliable, and considerate neighbor.
Requirements
- Bachelor’s degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management.
- Proven track record of managing operations across multiple markets or complex urban environments.
- Exceptional ability to negotiate and consult with external partners, including city officials, event organizers, and community leaders.
Skills
- Demand-side optimization
- Fleet management
- Market scaling
- Stakeholder management
- Urban planning
- Logistics
- Ride-sharing
- Autonomous Vehicle (AV) space
- Transportation Network Company (TNC) industry
- Urban design
- Transit planning
- Public policy
- Management consulting
- Strategic operational consulting
- Structured problem-solving
- Navigating ambiguous environments
- Large-scale event logistics
- Data analytics
- Market health monitoring
- Service quality interventions
Location
- 15+ U.S. states
Work Type
- Full-time
- Travel required: 10%
Experience Level
- 5+ years of experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $187,000—$196,000 USD
Benefits
- Discretionary annual bonus program
- Equity incentive plan
- Generous Company benefits program
About the Company
- Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
- Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes.
- The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
- The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
- Waymo Operations exists to deliver the Waymo Driver to the world.
- We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
- From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
- At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
- We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.