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About the Role
Expression of Interest for Assistant Operations Officer roles within the Land Tax and Parking Space Levies Debt teams at Revenue NSW. This role involves reviewing complex matters, providing legislative and procedural advice, and coaching staff.
Responsibilities
- Review complex matters and provide professional legislative and procedural advice to customers
- Coach and develop staff, and undertake quality assurance reviews within the team to identify training needs and ensure accuracy
- Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules to provide quality advice to customers
- Contribute to the implementation of change through continuous improvement and innovation
Requirements
- Experience in applying legislation, policies
- Superior problem solving, analysis and decision-making skills
- The ability to work effectively as part of a high performing agile team
- Proven ability to manage and prioritise multiple responsibilities in a high-volume work environment, while meeting business outcomes
- Professional judgement, tact, sensitivity, and initiative when obtaining information, negotiating with, and gaining audit acceptance from customers whilst maintaining positive relationships
- Proven ability to work under pressure with exceptional time management skills
- Proven ability to deliver on team and business Key Performance Indicators whilst providing coaching and mentoring to staff
- Flexibility and the ability to work as a positive and effective team member
Skills
- Legislative and procedural advice
- Coaching and staff development
- Quality assurance
- Continuous improvement
- Innovation
- Problem solving
- Analysis
- Decision-making
- Agile team work
- Time management
- Interpersonal communication
- Written communication
- Verbal communication
Location
- Parramatta
- Gosford
- Maitland
- Lithgow
- Wollongong
Work Type
- Ongoing
- Full-time
Experience Level
- Grade (Ongoing)
- Grade 5/6 Talent Pool
- Clerk Grade 5/6
Salary/Compensations
- $102,936 - $113,579 + Superannuation
About the Company
- Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW.
- The Tax Debt branch is responsible for resolving debt for several Business Taxes, Land Tax and Duties products as well as assisting customers in meeting their ongoing obligations.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.