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About the Role

As an Assistant Front Office Manager, you will play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with daily operations. You will coordinate and oversee the running of the front office in the absence of the FOM with a strong focus on leading the Front Office team. Your responsibilities will include assisting with managing the front-of-house operations, monitoring hotel security, and driving profitability across departments.

Responsibilities

Oversee and coordinate Front Office operations to ensure service standards and compliance with hotel policies.
Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
Develop and implement staffing strategies, including roster management, training, and performance evaluations.
Monitor and optimise occupancy rates, revenue, and up-selling initiatives to achieve financial targets.
Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.

Requirements

1-2 years of previous experience in an Assistant Front Office Manager role or Senior Front Office position within Hotels and Accommodation.
Strong leadership and team management skills with the ability to maintain morale and cohesion.
In-depth knowledge of hotel operations, policies, procedures, and compliance requirements.
Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
Proficiency in financial management, including budgeting, expense control, and payroll compliance.
Advanced problem-solving and crisis management capabilities with a proactive approach.

Skills

Leadership
Team management
Hotel operations
Communication
Interpersonal skills
Financial management
Budgeting
Expense control
Payroll compliance
Problem-solving
Crisis management

Location

Sydney Central

Work Type

Full-time

Experience Level

1-2 years

Benefits

Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.

About the Company

EVT is one of Australasia’s market-leading experience creators offering careers across entertainment, ventures, and travel.
EVT believes in changing the game and calls its employees Daymakers, as each day is a chance to add the wow factor for customers and continually grow in careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo.
EVT’s ventures include a ~$2.3B property portfolio and hotel management.
Australia and NZ’s largest and most diverse experiences company.