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About the Role

The Location Support Specialist is a customer-facing team member who provides superior service by stocking and managing vendor-managed inventory on site at various locations. This role ensures inventory areas are clean, safe, organized, and accurately labeled, and that physical inventory levels are reflected correctly in the vendor-managed inventory software.

Responsibilities

• Receives and stocks weekly and emergency replenishment shipments.
• Inspects weekly replenishment shipments to ensure correct quantities and products have arrived.
• Completes inventory cycle counts weekly or quarterly to ensure accurate inventory levels.
• Maintains vendor-managed inventory areas to be clean, safe, organized, and accurately labeled.
• Resolves on-site customer issues promptly and accurately to retain and promote customer loyalty.
• Works effectively in a team environment to accomplish goals and resolve issues.
• Interacts effectively with customers to discuss their needs and forwards them to the sales team.
• Communicates regularly with the sales team and customer as needed.
• Takes ownership for meeting established individual and team metrics and company standards.
• Completes administrative tasks on non-scheduled stock days (up to 2 hours per week).
• Indirectly responsible for product quality.
• Performs other duties as assigned.

Requirements

• High school diploma or GED is required.
• 2+ years of Customer Service experience is required.
• Inventory Management experience is preferred.
• Must be at least 18 years old.
• Must have a reliable mode of transportation.
• Must be willing to travel to customer sites in the designated area.
• Must pass a background clearance and drug screening.
• Must be computer literate and able to navigate required software programs including Microsoft Teams and Microsoft Outlook.
• Stockroom experience is preferred.
• Applicants must be authorized to work in the US without sponsorship.

Skills

• Effective communication
• Customer interaction
• Professional communication (in person, phone, email)
• Computer literacy
• Microsoft Teams
• Microsoft Outlook

Location

• Austin, TX 78744

Work Type

• Full Time
• Onsite

Experience Level

• 2+ years of Customer Service experience

Education Level

• High school diploma or GED

About the Company

• TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity

• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.