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About the Role
This role owns TEG's brand, market positioning, and reputation across internal and external audiences, spanning internal communications, corporate and media relations, consumer PR, and issues management. The role ensures TEG communicates with a clear, consistent, and compelling voice and acts as a culture-builder by shaping how employees connect with and celebrate the business.
Responsibilities
- Develop, implement, and review an integrated internal and external communications strategy aligned with TEG's business objectives.
- Build Strategic Business Narratives to engage key media and industry stakeholders.
- Write, edit, and distribute media releases and statements.
- Build and manage relationships with media and public opinion leaders.
- Own the media contacts database and monitoring system.
- Lead TEG's internal communications program with the People team, using storytelling, recognition, events, and campaigns to keep employees informed and engaged.
- Partner with PR, brand, marketing, and social teams to protect and elevate TEG's external brand image.
- Ensure consistent tone, message, and identity across owned, earned, and social channels.
- Identify and manage issues, develop holding positions and response plans.
- Own the issues response plan and support the SLT in the event of an issue.
Requirements
- 7-10+ years of communications experience, ideally with a mix of in-house and agency experience.
- Outstanding writing, presentation, and communication skills.
- Credibility to be a respected spokesperson and relationship builder.
- Proven consumer PR experience.
- Track record managing issues and working with external agencies.
- Experience placing media releases through strong media relationships.
- Experience building internal engagement and culture through channels, content, campaigns, and events.
- Strong internal and external stakeholder management skills, including experience engaging government stakeholders.
- Sharp analytical and organisational skills.
Skills
- Internal communications
- External communications
- Corporate relations
- Media relations
- Consumer PR
- Issues management
- Brand management
- Public relations
- Storytelling
- Stakeholder management
- Analytical skills
- Organisational skills
Location
- Sydney
Work Type
- Hybrid
- Flexible working
- Flexible hours
Experience Level
- 7-10+ years
Benefits
- Front row and backstage access to live moments
- Free and discounted tickets to shows, sport, and festivals
- Presales and staff allocations for major on-sales
- Hybrid and flexible working
- Flexible hours
- Paid parental leave for primary caregivers
- Support returning to work after leave
- Annual leave
- Birthday leave
- Purchase leave
- Confidential support via Employee Assistance Program (EAP)
- Career coaching for employee and family
- Free flu vaccinations
- One paid volunteer day a year
- Structured development programs
- Secondments to major events
- Career paths tailored to interests and skills
- ALL STAR Awards
- Service milestones recognition
About the Company
- Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access, and experience the unforgettable.
- TEG believes Life is better live®.
- With over 50 years in live entertainment, TEG sells more than 30 million tickets annually, connects with 30 million fans across Australia and New Zealand, and brings 18,000+ events to life each year.
- Headquartered in Sydney, TEG operates globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences, and Partnerships.
- TEG's integrated operating model brings the best live content, ticketing, and technology to partners and creates unforgettable memories.
- TEG's values guide everything they do: partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.
Equal Opportunity
- TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
- We believe in creating a place where our people can do their best work!