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About the Role
Apply your SaaS Client Success skills to an AI-driven LegalTech start-up. Build the customer success function and grow with a startup, offering endless career opportunities within a well-funded, global group.
Responsibilities
- Own onboarding outcomes, adoption metrics, and renewal health across customer portfolios.
- Onboard new customers, guiding them through setup, training, and early adoption.
- Build strong relationships with law firm accounts teams, practice managers, lawyers, and key users.
- Educate customers on practical, day-to-day software usage.
- Support customers with workflows related to matters, billing, invoicing, payments, reconciliations, and accounts processes.
- Leverage understanding of law firm finance operations to enhance customer efficiency, accuracy, and confidence.
- Monitor customer health, adoption, engagement, and satisfaction.
- Proactively identify risks and work to improve customer outcomes.
- Conduct training sessions, check-ins, product walkthroughs, and customer enablement activities.
- Collaborate with sales, product, marketing, and support teams to enhance the customer experience.
- Capture customer feedback and translate it into actionable insights for product and leadership.
- Maintain accurate customer records, success plans, notes, and activity updates in CRM or customer success tools.
Requirements
- 3+ years of experience in client success or account management.
- Clear communication skills with the ability to explain processes calmly, practically, and helpfully.
- Strong problem-solving skills and the ability to guide customers through unfamiliar workflows.
- Confidence in learning new software and assisting others in becoming comfortable with it.
- Ability to build trust quickly with customers and internal teams.
- Ability to communicate clearly, patiently, and with confidence.
- Enjoyment in helping people solve practical business problems.
- Pride in accuracy, process, and follow-through.
- Highly organized and disciplined with notes, customer records, and next steps.
- Ability to balance detail-oriented financial knowledge with a warm, customer-first approach.
- Curiosity about technology, professional services, and how AI can improve law firm operations.
Skills
- SaaS Client Success
- Account Management
- AI
- LegalTech
- Customer Success
- Onboarding
- Adoption Metrics
- Renewal Health
- Relationship Building
- Workflow Support
- Finance Operations
- Customer Health Monitoring
- Customer Engagement
- Customer Satisfaction
- Risk Identification
- Training
- Customer Enablement
- Cross-functional Collaboration
- Customer Feedback Analysis
- CRM
- Customer Success Tools
- Communication Skills
- Problem-Solving
- Software Learning
- Organizational Skills
- Attention to Detail
- Financial Acumen
Location
- Sydney
Work Type
- Hybrid
- Flexible
Experience Level
- 3+ years
Benefits
- Additional time off
- Gym membership
- LEAP Home program for primary residence purchase support
- Celebrations
- Socials
- Sports teams
- Access to sailing and yacht events
About the Company
- CORTO is a cutting-edge software company revolutionizing the legal industry with AI-driven solutions.
- Our mission is to empower legal practitioners with tools that streamline workflows, boost productivity, and enhance client service.
- We develop intelligent software automating routine tasks, simplifying document management, and improving decision-making for legal professionals.
- CORTO is rapidly scaling from 80 to 250+ employees, with a highly technical workforce (approx. 75% developers and engineers).
- We are part of ATI Global, one of the largest international LegalTech companies.
- We are an inclusive, people-first company committed to breaking down institutional barriers.
- We solve real-world problems that improve and support local law firms.
- We offer full trust and autonomy, opportunities to work on complex projects, and a chance to make a real difference.
- We foster a fast-paced tech environment where self-disruption is key.
Equal Opportunity
- If you meet some, but not all the requirements above, we encourage you to still submit your application.