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About the Role

Seeking a Customer Service Representative for a high-volume call center supporting pension, healthcare, disability, and financial benefit programs. This role is for a customer-focused professional skilled in phone-based service within a fast-paced environment.

Responsibilities

• Handle 100-150+ inbound calls daily regarding pension, healthcare, disability, and financial benefits.
• Provide outstanding customer service, accurately answering questions and resolving issues.
• Enter and update customer information and call notes in the database during live interactions.
• Follow call scripts and procedures while maintaining a professional demeanor.
• Answer, direct, and manage incoming calls in a high-volume call center.
• Provide general administrative and clerical support.

Requirements

• High school diploma or GED required.
• Previous customer service, call center, or data entry experience preferred.
• Experience in healthcare, medical, benefits, insurance, or financial services customer support is a plus.
• Strong communication, multitasking, and computer skills.
• Ability to work efficiently in a fast-paced, high-volume environment.

Skills

• Communication skills
• Multitasking skills
• Computer skills

Location

• West Harrison, NY

Work Type

• Onsite
• Contract to Hire

Experience Level

• Preferred previous customer service, call center, or data entry experience
• Experience in healthcare, medical, benefits, insurance, or financial services customer support is a plus

Education Level

• High school diploma or GED

Salary/Compensations

• $21.00 - $21.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers.
• They are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia.
• TEKsystems is an Allegis Group company.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.