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About the Role

BJAK is building a Neobank Superapp for Southeast Asia. As a Technical Product Manager, you will own a product vertical end-to-end, from strategy and roadmap to technical design and delivery. This role involves managing products where real money moves, requiring strict attention to licensing, compliance, and third-party integrations. The company utilizes AI by default, focusing on genuine outcome improvement while maintaining reliability, auditability, and trust.

Responsibilities

Own a vertical end-to-end, including outcomes, metrics, and a prioritized backlog.
Define acceptance criteria for development and testing.
Shape technical design with engineering, focusing on system boundaries, money-movement correctness, third-party rail behavior, failure paths, security, latency, scalability, and recovery.
Make and defend difficult trade-offs between correctness, speed, cost, reliability, and user experience.
Incorporate regulated constraints such as licensing scope, CDD/KYC, sanctions screening, transaction monitoring, data residency, and privacy as primary product inputs.
Apply AI strategically, defining its decision-making scope, human-in-the-loop requirements, evaluation methods, and fallback procedures.
Ship features behind flags and go live as external partners and regulatory gates clear.
Collaborate across Engineering, Design, Compliance, Operations, Treasury, and Finance/Reconciliation teams.

Requirements

Significant experience owning a complex technical product end-to-end.
Strong judgment and decisiveness in ambiguous situations.
Ability to balance ambition with technical, regulatory, and operational realities.
Capability to engage effectively with senior engineers.
Solid system design understanding, including boundaries, datastores, queues/workflows, APIs, failure modes, and concurrency.
Comfort reviewing and challenging design documents.
Ability to sketch system architectures and sequences.
Technical proficiency allowing engineers to focus on implementation rather than simplification.
Experience in a regulated or high-consequence domain (e.g., payments, banking, remittance, insurance) or demonstrable ability to learn quickly.
Understanding of the unique aspects of money movement, prioritizing correctness over convenience and managing irreversible states and external partners.
Hands-on experience with LLM-based products.
Ability to frame features as evaluable (offline, online, human feedback).
Realistic understanding of AI limitations such as hallucination, drift, and data gaps.
Knowledge of when a model should not be in the loop.

Skills

Product leadership
Technical foundation
System design
AI judgement
LLM-based products
Evaluation metrics for ML/LLM systems
AI UX
Failure handling
English communication

Location

Japan
Tokyo

Work Type

Hybrid
Full-time

Experience Level

Senior

About the Company

BJAK's original mission is to provide smarter ways for people to plan, save, and grow their money.
Founded in 2019, BJAK built the first mobile-first insurance platform, making insurance accessible online to millions in Southeast Asia.
The company is expanding to help people with spending, saving, investing, exchanging, travelling, and more.
BJAK's mission is to help people get more from their money every day.
The company has a global team with over 20 nationalities, working from offices and remotely.
BJAK seeks talented and driven individuals who are passionate about their work, enjoy building next-generation products, and are committed to redefining financial applications for everyone.