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About the Role

BJAK is building a Neobank Superapp for Southeast Asia. As a Technical Product Manager, you will own a product vertical end-to-end, from strategy and roadmap through to the technical design and delivery of the systems behind it. This role involves managing products where real money moves, requiring strict attention to licensing, compliance, and third-party integrations. The company is AI-native, focusing on leveraging AI to genuinely improve outcomes while maintaining reliability, auditability, and trust.

Responsibilities

Own a vertical end-to-end, including outcomes, metrics, and a prioritized backlog.
Define acceptance criteria for development and testing.
Shape technical design with engineering, focusing on system boundaries, money-movement correctness, third-party rail reliance, failure paths, security, latency, scalability, and recovery.
Make and defend trade-offs across correctness, speed, cost, reliability, and user experience.
Incorporate regulated constraints such as licensing scope, CDD/KYC, sanctions screening, transaction monitoring, and data privacy as first-class product inputs.
Apply AI strategically, defining its decision-making scope, human-in-the-loop requirements, evaluation methods, and handling of uncertainty.
Ship features behind flags and go live as external partners and regulatory gates clear.
Collaborate across Engineering, Design, Compliance, Operations, Treasury, and Finance/Reconciliation teams.

Requirements

Significant experience owning a complex technical product end-to-end.
Strong judgment and decisiveness under ambiguity.
Ability to balance ambition with technical, regulatory, and operational realities.
Capability to engage effectively with senior engineers.
Solid system design understanding, including boundaries, datastores, queues/workflows, APIs, failure modes, and consistency under concurrency.
Comfort reading, reviewing, and challenging design documents.
Ability to sketch system architectures and sequences.
Technical proficiency sufficient for engineers not to need to oversimplify.
Experience in a regulated or high-consequence domain (e.g., payments, banking, remittance, insurance) or demonstrable ability to learn quickly.
Understanding of the unique aspects of money movement, prioritizing correctness over convenience and managing irreversible states and external partners.
Hands-on experience with LLM-based products.
Ability to frame features as evaluable (offline, online, human feedback).
Realistic understanding of AI limitations such as hallucination, drift, and data gaps.
Understanding of when AI should not be in the loop.
Strong English communication skills.

Skills

Product leadership
Technical foundation
System design
AI judgement
LLM-based products
Evaluating AI features
AI UX
Failure handling
SEA market experience (nice to have)
Engineering background (nice to have)
Highly-technical-PM background (nice to have)
Zero-to-one product development (nice to have)
Shipped AI-heavy consumer products (nice to have)
Defined eval metrics for ML/LLM systems (nice to have)

Location

Remote (Australia)

Work Type

Remote
Full-time

Experience Level

Senior

About the Company

BJAK's original mission is to provide smarter ways for people to plan, save, and grow their money.
Founded in 2019, BJAK built the first mobile-first insurance platform, making insurance accessible online to millions in Southeast Asia, and is now the leading insurance platform in the region.
The company is expanding to help people with spending, saving, investing, exchanging, travelling, and more, aiming to help people get more from their money daily.
BJAK has global teams with over 20 nationalities, fostering a passionate work environment.
They seek talented, driven individuals who are passionate about building next-generation products and redefining financial applications for everyone.