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About the Role

SS&C GIDS provides information processing and computer software services and products, serving various industries including alternative investments, asset and wealth management, banking and lending, insurance, and real estate.

Responsibilities

• Incident response for production hosted environments
• Monitor application and infrastructure performance to ensure stability and availability
• Respond to and resolve production incidents quickly, performing root cause analysis where necessary
• Execute deployments and configuration changes in production and non-production environments following change management processes
• Communicate effectively with development, operations, and business teams to provide updates and coordinate resolutions
• Maintain accurate documentation of incidents, fixes, and operational procedures while identifying opportunities for process improvement
• Interpret business requirements, technical designs, and flow charts to build, maintain, and enhance software applications
• Develop and modify application code, ensuring quality, performance, and security best practices are met
• Translate business functional models into technical specifications, including cyber security considerations
• Test applications and produce technical documentation to support ongoing development and maintenance

Requirements

• IT degree, or equivalent experience
• 4+ years’ experience working in an Application Support role
• Solid understanding of DevOps practices and methods
• Working knowledge of SDLC principles and methodologies
• Experience working with ITIL based processes
• Understanding of hosting production environments on AWS and Virtual Environments
• Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
• Experience working with infrastructure as code
• A passion for automating manual processes

Work Type

• Hybrid Work Model

Experience Level

• 4+ years’ experience working in an Application Support role

Education Level

• IT degree, or equivalent experience

Benefits

• Income Protection Insurance & Salary Continuance
• Generous Bereavement & Compassionate leave
• Private Health Insurance discount
• Primary & Secondary Paid Parental leave
• Death & TPD Insurance
• Discounts on fitness clubs, travel and more!

About the Company

• SS&C is a leading financial services and healthcare technology company based on revenue.
• Headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries.
• Over 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.

Equal Opportunity

• SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.