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About the Role

This role focuses on delivering exceptional customer service by handling customer inquiries, managing accounts, and resolving issues. You will be an expert on company products and policies, requiring continuous learning and adherence to regulated guidelines.

Responsibilities

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Upload documents
• Answer general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options
• Find creative solutions to consumer problems
• Diagnose, assess, and resolve problems or issues in a timely manner
• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
• Input customer information into a database
• Perform various administrative duties as assigned

Requirements

• After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
• High level food service/retail background required
• Recent work history with no large gaps
• Must be able to troubleshoot issues with equipment while working from home
• Internet Familiarization Assessment required
• Unable to demonstrate understanding of a workflow process is a disqualifier
• Unable to provide well-rounded responses to specific questions/ short answers is a disqualifier
• In conversation, demonstrates the inability to understand and follow policy and procedures is a disqualifier
• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others is a disqualifier

Skills

• Customer service
• Call center
• Inbound calls
• Health care
• Insurance
• Bilingual in Spanish
• Customer support
• Microsoft Office
• Troubleshoot issues with equipment while working from home

Location

• Austin, TX

Work Type

• Contract
• Remote

Experience Level

• Entry Level

Salary/Compensations

• $19.00 - $19.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.