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About the Role

Manage a complex enterprise portfolio, mentor a team of collectors, ensure timely collections, monitor AR aging, and ensure policy compliance. Serve as a vital cross-functional bridge, collaborating with Sales, Operations, and other internal teams to resolve billing disputes and negotiate payment plans for distressed accounts. Requires professional-level Portuguese fluency and the ability to thrive in a fast-paced environment.

Responsibilities

Manage a small business portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines.
Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay.
Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues.
Identify accounts with financial distress and negotiate strategic payment plans.

Requirements

3+ years of professional collections experience with a proven track record in a management or leadership role.
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
Professional-level fluency in Portuguese is required.
Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions.
Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines.
Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.

Skills

Collections
Portfolio Management
AR Aging Monitoring
Policy Compliance
Billing Dispute Resolution
Payment Plan Negotiation
Portuguese Fluency
Communication
Adaptability
Problem Solving

Location

Toronto, ON

Work Type

Hybrid

Experience Level

3+ years
Management/Leadership

Education Level

Degree or equivalent relevant experience