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About the Role
As a Customer Service Officer, you will be the first point of contact for customers visiting our branch, creating a welcoming experience and addressing their needs using your knowledge of Westpac’s financial products and services. You will handle everyday banking queries and refer customers to specialists, ensuring tailored support and guidance.
Responsibilities
- Assist customers with banking transactions including cash deposits and withdrawals.
- Maintain accurate cash handling and ensure end-of-day balancing.
- Educate customers on digital platforms such as online banking and our mobile app.
- Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
- Ensure compliance with regulatory requirements and internal policies.
Requirements
- Customer Service Experience, ideally in a customer-facing role.
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
- Personality: an energetic personality coupled with a genuine passion for helping people.
- Resilience: ability to remain calm and composed whilst handling challenging situations.
- Adaptability: a will to learn and adapt to new banking procedures and technologies.
- Comprehensive training on banking products and services will be provided.
- Supportive team will provide hands-on guidance and resources.
Skills
- Customer Service
- Cash Handling
- Financial Transactions
- Digital Platforms
- Problem Solving
- Communication
Location
- Branch-based
Work Type
- Part-time
- Onsite
Benefits
- Special offers on banking products
- Discounts from top brands
- Generous employee-only mortgage rates
- Variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities
- Opportunities to give back to the Community through volunteering initiatives
About the Company
- Westpac is obsessed with becoming our customers’ #1 banking partner for life.
- Committed to making Westpac the best place to work in the country.
Equal Opportunity
- We welcome everyone – no matter your age, gender, background, or abilities.
- We provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
- If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.