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About the Role

The Manager, Services and Support coordinates business teams within the Criminal Records, Forensic Evidence & Technical Services Command to deliver support services, contributing to business management, administration, and planning. This leadership role involves driving service excellence, championing continuous improvement, ensuring compliance, and providing strategic advice in a high-volume environment.

Responsibilities

• Coordinate business teams within the Command to deliver a range of support services.
• Contribute to business management, administration, and planning.
• Lead a large and diverse workforce in a high-volume environment.
• Drive service excellence.
• Champion continuous improvement.
• Ensure compliance with legislative and policy requirements.
• Provide strategic advice to support informed decision making.

Requirements

• Attach a cover letter (2 pages maximum).
• Attach an up-to-date resume that clearly details your skills & experience as relevant to this role.
• Address each of the two Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.
• Be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
• Undergo a rigorous National Police (criminal history) Check prior to commencement.
• Obtain and maintain a Security Clearance as determined by the NSW Police Force prior to commencement.

Skills

• Strong people management skills
• Sound judgement
• Excellent communication abilities
• Proven ability to manage competing priorities
• Proven ability to deliver measurable business outcomes

Location

• Parramatta

Work Type

• Ongoing
• Full-Time

Experience Level

• Experienced leader

Salary/Compensations

• competitive salary

Benefits

• Flexible work options
• Opportunity to purchase leave
• Annual leave loading
• Corporate wellbeing programs including seminars and the Fitness Passport
• Free annual influenza vaccination
• Salary packaging options via superannuation contributions or a novated vehicle lease
• Convenient location for public transport and to shops etc
• In-house gym facilities

About the Company

• The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
• The NSWPF, Criminal Records consists of two service areas and 105 staff delivering critical services to operational police, the justice system, key stakeholders and the community.
• Operating within strict state and national turnaround timeframes, the area plays a vital role in ensuring the integrity, accuracy and timely delivery of criminal record information.

Equal Opportunity

• At the NSW Police Force, we are proud to be an employer of a diverse range of people.
• We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
• We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.