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About the Role

The Director of Case Management provides leadership, oversight, and strategic direction for the Agency's Case Management Services Department, encompassing several key programs. The position is responsible for program performance, staff supervision, quality assurance, regulatory compliance, budget management, and service outcomes. As a member of the Agency leadership team, the Director supports strategic planning, program development, community partnerships, and organizational growth initiatives. The position serves as an Agency representative in the community, participates in program planning efforts, and promotes a trauma-informed, client-centered approach to service delivery.

Responsibilities

Provides overall leadership, management, and oversight of the Agency's Case Management Services Department including: Permanency Resource Center, Homeless Coordination Program, Social Security Maximization Program, Emergency Assistance Program, Supervised Visitation Program
Develops and implements strategic plans that support Agency priorities and community needs.
Participates in Agency strategic planning, program expansion initiatives, and organizational development efforts.
Serves as staff leadership of the Agency Program Planning Committee.
Identifies emerging service needs and opportunities for program development and growth.
Represents the Agency in community collaborations, coalitions, government meetings, and stakeholder forums.
Maintains productive relationships with funders, regulatory agencies, community partners, and referral sources.
Develops and recommends policies, procedures, and service delivery standards that enhance program effectiveness and client outcomes.
Ensures programs operate within a trauma-informed and strengths-based service framework.
Provides direct supervision to program supervisors and staff
Hires, orients, coaches, mentors, and evaluates program personnel in accordance with Agency policies and procedures.
Establishes performance expectations and conducts regular performance and development conversations.
Develops corrective action and improvement plans when necessary.
Ensures ongoing staff training and professional development.
Promotes employee engagement, collaboration, teamwork, and accountability.
Ensures appropriate staffing structures to meet program goals and service demands.
Ensures quality service delivery and positive client outcomes across all assigned programs.
Oversees systems for program monitoring, data collection, and outcome measurement.
Reviews program performance metrics and utilizes data to improve services and operational efficiency.
Ensures effective coordination and communication across Agency departments and community partners.
Oversees utilization review, program evaluation, and continuous quality improvement activities.
Supports the development and implementation of evidence-informed practices and innovative service models.
Ensures compliance with contractual obligations, funding requirements, and service standards.
Participates in special projects, research initiatives, and program enhancement activities.
Communicates program performance, emerging trends, and operational issues to the Executive Director.
Oversees financial management of assigned programs, including budget development, monitoring, and resource allocation.
Reviews program revenues and expenditures and implements strategies to ensure fiscal sustainability.
Works collaboratively with the Finance Department to prepare, monitor, and manage budgets.
Assists with identifying funding opportunities and developing grant proposals.
Supports fundraising activities and program sustainability efforts.
Monitors program productivity, performance indicators, and contractual benchmarks.
Ensures compliance with all applicable federal, state, local, funder, and Agency requirements.
Oversees quality assurance activities, program audits, and corrective action plans.
Develops and maintains program performance dashboards and outcome reporting processes.
Ensures adherence to documentation, confidentiality, billing, and reporting standards.
Maintains awareness of changing regulations, best practices, and service delivery models.
Participates in Agency committees, meetings, trainings, and professional development opportunities.
Supports the Agency's Mission, Vision, Values, Strategic Plan, and Core Competencies.
Performs other duties as assigned.

Requirements

Bachelor's Degree in Social Work, Human Services, Public Administration, Psychology, Counseling, or a related field required.
Master's Degree preferred.
Valid New York State Driver's License and access to a reliable vehicle.
Minimum five years of progressively responsible experience in human services, case management, housing, social services, homelessness services, family support services, or a related field.
Minimum three years of supervisory or management experience required.
Demonstrated experience in program administration, staff supervision, quality assurance, and community collaboration.
Experience with grant-funded programs preferred.
Experience developing community partnerships and participating in strategic planning initiatives preferred.
Relevant years of experience and education will be considered.
Strong leadership and relationship-building skills.
Ability to develop and implement strategic initiatives.
Excellent written, verbal, and presentation skills.
Strong organizational and project management abilities.
Ability to analyze data and use information to drive decision-making.
Ability to prioritize assignments and manage multiple responsibilities simultaneously.
Ability to maintain confidentiality and professional boundaries.
Commitment to trauma-informed, person-centered, and culturally responsive practices.
Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle.
Stand, sit, walk, bend, stoop, kneel, and reach.
Climb up or down stairs.
Able to reach above or below shoulders.
Occasionally lift or move objects weighing up to 10 lbs.
Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
Be able to read, write, and interpret written documents.
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
Any offer of employment will be contingent upon successful completion of a background check.

Skills

Case Management
Human Services
Program Administration
Staff Supervision
Quality Assurance
Community Collaboration
Grant Writing
Strategic Planning
Leadership
Relationship Building
Written Communication
Verbal Communication
Presentation Skills
Organizational Skills
Project Management
Data Analysis
Decision Making
Prioritization
Time Management
Confidentiality
Trauma-Informed Care
Person-Centered Care
Culturally Responsive Practices
Microsoft Office
Windows
Teamwork
Positive Communication

Location

Ontario
Wayne
Seneca
Cayuga
Yates Counties

Work Type

Full-Time

Experience Level

Minimum five years of progressively responsible experience in human services, case management, housing, social services, homelessness services, family support services, or a related field.
Minimum three years of supervisory or management experience required.

Education Level

Bachelor's Degree in Social Work, Human Services, Public Administration, Psychology, Counseling, or a related field required.
Master's Degree preferred.

Salary/Compensations

$85,000-$91,000

Benefits

Competitive salary
403b retirement plan
Generous time off package
Work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives

About the Company

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of the Finger Lakes serves Ontario, Wayne, Seneca, Cayuga, and Yates Counties with quality human service programs and advocating for social justice.
We work with community partners to meet human needs and affect public policy that addresses the needs of all people.
Together we make our community stronger, safer, and more inclusive.
We proudly serve and employ people from all backgrounds and experiences.
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.

Equal Opportunity

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet