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About the Role

Greenwich House is seeking a Medical Practice Manager responsible for maintaining structured appointment schedules, alerting patients of assessment needs, and assisting physicians and physician assistants in providing medical care, phlebotomy, and telemedicine services. This role is for an individual passionate about people and making a lasting impact in New York City within a mission-driven organization.

Responsibilities

• Receive clients and monitor vital signs.
• Enter patient health information into electronic medical record to include patient allergies, medication reconciliation, vital signs, basic patient history prior to patient seeing provider.
• Perform point-of-care/CLIA-waived testing.
• Assist provider with wound care, dressing changes, and minor procedures.
• Assisting with screening tools.
• Urine drug screen/toxicology specimen collection and chain-of-custody procedures.
• Naloxone administration in emergencies once trained.
• Ensure patient confidentiality as required by HIPAA and 42 CFR Part 2.
• OSHA Bloodborne Pathogen Standard / universal precautions compliance.
• PPE inventory and sharps handling.
• BLS certification.
• Insurance verification / prior authorization support.
• Referral coordination.
• Sterilization and instrument processing standards.
• Manage patient appointments and recalls for medical follow-ups.
• Act as chaperone during exams.
• Assist medical staff in the exam rooms.
• Escort patients to the exam rooms, interview patients, measure vital signs, including blood pressure, pulse, temperature, and document all information in patient chart.
• Manage Telehealth operations, including managing cameras, escorting patients to telehealth rooms, connecting patients to providers, assisting in on-site medical needs, cleaning rooms between patients, etc.
• Give instructions to patients as instructed by the medical staff.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.).
• Produce and distribute correspondence memos, letters, faxes and forms.
• Perform routine phlebotomy.
• Perform Electrocardiograms (EKG’s) and other tests.
• Enter patient data into electronic medical record, fill out lab forms.
• Keep patient information confidential.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies; performing preventative maintenance; calling for repairs.
• Retrieve data from the electronic medical record for use by the clinicians.
• Prepare and clean treatment rooms and medical instruments.
• Perform data gathering for quality assurance studies.
• Maintain inventory and order necessary medical supplies.
• Maintain working areas in appropriate condition.
• Perform billing functions.
• Serve and protect the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
• Enhance practice reputation by accepting ownership for accomplishing new and different requests, and explore opportunities to add value to job accomplishments.
• Perform other tasks and special projects as assigned by the direct supervisor.

Requirements

• High School graduate or Equivalency Diploma with Certification as Medical Assistant and Phlebotomist.
• Experience working with a substance using population preferred.
• Computer proficiency; EMRs, Windows, Microsoft Word, Microsoft Excel, etc.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Knowledge of medical office management systems and procedures.
• Excellent time management skills and ability to multi-task and prioritize work.
• Knowledge of infection control practices and adherence to all standards.
• Social perceptiveness and service-oriented.
• Excellent written and verbal communication skills.

Skills

• Medical Assistant
• Phlebotomist
• EMRs
• Windows
• Microsoft Word
• Microsoft Excel
• Customer service
• Phone etiquette
• Time management
• Multi-tasking
• Prioritization
• Infection control
• Written communication
• Verbal communication
• Phlebotomy
• Electrocardiograms (EKG's)
• HIPAA
• 42 CFR Part 2
• OSHA Bloodborne Pathogen Standard
• BLS certification
• Telehealth operations

Location

• Onsite - 190 Mercer Street, New York, NY

Work Type

• Full-Time
• 35 hours/week

Education Level

• High School graduate or Equivalency Diploma
• Certification as Medical Assistant
• Certification as Phlebotomist

Salary/Compensations

• $50,000 annually

Benefits

• Medical/dental/vision insurance
• 403(b) plan
• Generous paid time off
• Exclusive perks and discounts for Greenwich House programs and services

About the Company

• Greenwich House empowers communities through transformative programs.
• Founded in 1902 as a settlement house supporting New York City's growing immigrant population, Greenwich House has evolved into a dynamic nonprofit organization fostering wellness, creativity, and connection across the city.
• Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year.

Equal Opportunity

• Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
• We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles.
• If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.