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About the Role

The Care Coordination program aims to reduce HIV healthcare disparities by providing client-centered, holistic, and comprehensive care management. It utilizes a patient navigation approach to help individuals with HIV access necessary healthcare and social services, improving health outcomes and addressing barriers to care.

Responsibilities

• Provide client-centered, culturally and linguistically competent services.
• Support adherence to scheduled appointments and care regimens.
• Refer clients to appropriate care and provide linkage support.
• Provide accompaniment to healthcare and social service appointments.
• Conduct community-based home visits in various settings.
• Collaborate with key stakeholders, including leadership, clinic staff, and program staff, to ensure effective communication and service delivery.
• Deliver health education curriculum to enhance self-efficacy and health management skills.
• Provide tailored medication adherence support.
• Participate in Housing Works advocacy events.

Requirements

• High school diploma and 2 years of relevant experience in healthcare or social services.
• Ability to interact with interdisciplinary teams including medicine, social work, psychiatry, nursing, administration, and other paraprofessionals.
• Ability to work with and understand issues of people with HIV/AIDS, mental illness, and substance use populations.
• Knowledge of and experience with mediation and conflict resolution.
• Good verbal and written communication skills.
• Embrace a harm reduction approach to working with underserved populations.
• Experience with eSHARE and/or eClinical Works is preferred.
• Bilingual English/Spanish preferred, but not required.
• Excellent written and verbal communication skills.
• Commitment to maintaining the highest levels of confidentiality.
• Demonstrated ability to build trust and respect with patients, staff, colleagues, external contacts, and other Housing Works members.
• Sensitivity to the needs of a culturally and linguistically diverse patient and employee population.
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works.
• Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to evolving technological requirements.

Skills

• Healthcare
• Social services
• Mediation
• Conflict resolution
• Verbal communication
• Written communication
• Harm reduction
• eSHARE
• eClinical Works
• Bilingual English/Spanish
• Confidentiality
• Electronic medical records (EMRs)
• Computer software

Location

• New York City

Work Type

• Full-time
• Onsite

Experience Level

• Commensurate with experience

Education Level

• High school diploma

Salary/Compensations

• $20/hr - $23/hr

Benefits

• Three comprehensive healthcare plans with partial employer coverage based on salary.
• PTO accrual starting immediately, up to 30 days in the first year.
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Provides Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops and a Bookstore Cafe.
• Fights for funding and legislation to ensure access to quality housing, healthcare, HIV prevention, and treatment for people living with HIV/AIDS.
• This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU).

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.