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About the Role

Help shape the future state of ServiceNow across NSW Telco Authority by translating business needs into practical, user-focused solutions. Working on the ServiceNow Enterprise Uplift Project, you will capture, analyse and document business requirements, develop user stories and acceptance criteria, and support the design of fit-for-purpose solutions that deliver value to the business.

Responsibilities

• Eliciting, analysing and documenting business and functional requirements for the ServiceNow Enterprise Uplift Project
• Developing user stories, acceptance criteria and formal requirements documentation
• Working with stakeholders to understand business needs and identify solution options
• Providing subject matter expertise and advice on ServiceNow capabilities and configuration approaches
• Facilitating workshops, stand-ups and stakeholder discussions
• Supporting solution design, testing and implementation activities
• Building and maintaining effective relationships with business and technical stakeholders
• Contributing to business analysis activities across other initiatives and projects within the Enterprise Analysis and Delivery portfolio

Requirements

• Demonstrated experience in requirements elicitation, analysis and documentation
• Strong analytical and problem-solving skills
• Experience writing user stories, acceptance criteria and business requirements documentation
• Delivery-focused mindset with the ability to achieve outcomes in a fast-paced environment
• Ability to work effectively with both business and technical stakeholders
• Strong communication and facilitation skills

Skills

• ServiceNow
• enterprise platform uplift projects
• facilitating workshops
• stand-ups
• stakeholder forums
• Agile delivery environments

Location

• Sydney

Work Type

• temporary full time
• Hybrid

Experience Level

• Grade 7/8

Salary/Compensations

• $116,981-$129,492 + superannuation and leave loading

Benefits

• superannuation
• leave loading
• training and development opportunities
• job mobility

About the Company

• NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
• We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
• NSWTA is a delivery agency with responsibility for over $1.5 billion in important NSW Government projects that connect communities and support emergency services.
• We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
• NSWTA operates as a standalone Statutory Authority within the Department of Customer Service.
• We promote flexibility and we will consider part time, job share and other flexible arrangements.
• We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
• We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.
• We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
• Come join us and influence the future of our great state.

Equal Opportunity

• Belong in our diverse and inclusive workplace
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.