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About the Role

This role is the first point of contact for employees and leaders seeking support on People-related matters within AMP's People Operations team. The role provides timely, practical, and customer-focused advice across a broad range of Human Resources processes, from everyday employment queries through to performance, conduct, and workforce transition activities. It is responsible for delivering a high-quality employee and leader experience through effective management of People Help Desk inquiries, preparation of employment documentation, maintenance of employee records in Oracle, and support of People processes and organizational change activities. The role contributes to compliant, efficient, and people-focused outcomes while supporting continuous improvement across People Operations services, processes, and systems.

Responsibilities

Efficiently manage and resolve People Help Desk service requests, ensuring adherence to SLAs and maintaining consistently positive CSAT scores and stakeholder feedback.
Provide practical advice to employees and leaders on People matters, including performance and conduct management, and prepare associated documentation such as contracts, letters and Performance Improvement Plans.
Support workforce transition activities, including drafting communications, organisation charts, redundancy documentation and other employee-related collateral.
Manage and resolve Human Capital Management (Oracle) transactions and queries, including position management, organisational structures, cost centre allocations and supporting documentation.
Investigate and resolve payroll queries, collaborating with specialist teams and escalating complex matters where required.
Contribute to continuous improvement initiatives and business projects that enhance People Operations processes, systems and service delivery.

Requirements

Ideally at least 2-3 years’ experience in a People-focussed role, with experience dealing with Human Resources matters such as performance and conduct management.
Basic understanding of the Australian employment framework.
Experience dealing directly with employees with a focus on providing positive service.
Administrative experience with Human Capital Management programmes.
Relevant degree qualification in Human Resources or Industrial Relations, or equivalent experience.
Interest and experience in Employee Relations (well regarded).
Experience working with Oracle (well regarded).

Skills

Human Resources
Employee Relations
Oracle
Performance Management
Conduct Management
Payroll Query Resolution
Communication
Judgement
Integrity
Attention to Detail
Prioritization

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

2-3 years

Education Level

Relevant degree qualification in Human Resources or Industrial Relations, or equivalent experience.

Benefits

Health and wellbeing support
Opportunities to volunteer, fundraise and give back to the community
Supportive leadership
Opportunities for professional development

About the Company

AMP is a nimbler business with new leadership and thinking, redefining financial services and turning its legacy into something positive and powerful for the future.
AMP helps people with their banking, super, retirement and finances, adding to the prosperity of the country and its people.
AMP is dedicated to fostering inclusion, diversity, and a warm feeling of belonging, sparking creativity, igniting innovation, and improving decision-making and performance.
AMP is committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.

Equal Opportunity

We believe in the power of inclusion and diversity.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.