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About the Role

Deloitte Operate provides ongoing management of core business processes, technology, and functions for clients. We are seeking a skilled and experienced UKG Functional Support specialist to join our WFM Operate team that will provide support to our clients across UKG Pro Workforce Management (WFM). As a UKG Pro WFM support specialist, you will play a pivotal role in contributing to providing specialist-led support for complex or ongoing functions for our clients, ensuring they achieve their desired outcomes.

Responsibilities

Provide functional support and advice to clients and identify / document requirements for change.
Investigate issues, identifying root causes and implement fixes or workarounds.
Build and maintain pay and work rules, calendars, shift templates and more to meet agreed business requirements.
Review functions & features of new releases, prepare release notes, conduct impact analysis and other release readiness activities.
Stay up-to-date with the latest UKG product releases and maintain applicable certifications.
Consider factors such as the best use of functionality, user experience, and more to deliver the best value and customer-aligned solutions.
Work closely with our highly talented WFM consulting team to transition clients to support, provide functional and advisory support ensuring timely and expert assistance with UKG.

Requirements

Proven experience as a consultant or client working on UKG Pro Workforce Management (WFM).
Strong knowledge in one or more UKG Pro WFM functional areas such as Time & Attendance, Scheduling, Absence/Leave and Accruals.
Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
Demonstrated problem-solving and decision-making abilities.
Excellent organisational and time management skills.
Detail-oriented mindset, ensuring accuracy and quality in project deliverables.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

Skills

UKG Pro Workforce Management (WFM)
Time & Attendance
Scheduling
Absence/Leave and Accruals
Consulting
Client-facing communication
Problem-solving
Organisational skills
Time management
Detail-oriented

Location

Sydney

Work Type

Permanent
Flexible working options

Experience Level

Manager

Benefits

Mentoring programs
Career breaks for up to 12 months
Rewards platform
Supported, networked career progression
Retail discounts
Wellbeing leave
Paid volunteering days
Twelve flexible working options
Market-leading parental leave and return to work support package

About the Company

Deloitte Operate provides ongoing management of core business processes, technology, and functions for clients.
The Deloitte Operate team provides a complete range of specialised services across the world’s foremost Human Resources, Payroll, Workforce Management and Workforce Experience solutions including industry leaders SAP SuccessFactors, Oracle and UKG/Kronos and we are recognised by customers and the industry as a leading provider of solutions, services and support.
The Operate team at Deloitte is an inclusive and energetic group of professionals with a laser-like focus on delivering high-quality.
We’re collaborative, we share knowledge, and we support each other. Our culture is what sets us apart!
At Deloitte, we focus our energy on interesting and impactful work.
We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society.
We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues.
We help you live and work well.

Equal Opportunity

We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.