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About the Role

As Manager, Enterprise Applications, you'll lead a portfolio of business-critical platforms across Operations, Property and Critical Communications. You will partner closely with business leaders, technical specialists and external suppliers to drive application strategy, enhancement roadmaps and operational excellence while leading a small team.

Responsibilities

• Lead the delivery, enhancement and operational management of enterprise applications across the full solution lifecycle.
• Develop and maintain application roadmaps, backlogs and maintenance plans aligned to business priorities.
• Partner with business stakeholders to identify opportunities for process improvement and technology innovation.
• Drive the analysis, design and implementation of new application features and enhancements.
• Manage relationships with vendors, delivery partners and internal technology teams.
• Oversee application budgets, forecasts, licensing requirements and service performance.
• Ensure solutions are fit for purpose through effective testing, quality assurance and operational readiness.
• Lead the resolution of application issues and maintain a stable and secure production environment.
• Champion agile delivery practices, continuous improvement and effective change management.
• Build team capability through coaching, collaboration and knowledge sharing.
• Support information security objectives and ensure compliance with governance and operational standards.

Requirements

• Experience managing enterprise application portfolios and delivering business-critical technology solutions.
• Strong knowledge of IT service management platforms such as ServiceNow, Remedy or similar enterprise systems.
• Understanding of service management frameworks and operational support models.
• Experience leading application enhancement programs and coordinating cross-functional delivery teams.
• Capability to analyse complex business requirements and translate them into practical technology outcomes.
• Familiarity with project delivery methodologies across agile and traditional environments.
• Knowledge of systems integration concepts and enterprise application ecosystems.
• Exposure to Microsoft SQL Server environments, including querying, administration or solution support.
• Strong troubleshooting, analytical and problem-solving capability using data from multiple sources.
• Experience facilitating workshops, gathering requirements and influencing diverse stakeholder groups.
• Ability to manage vendors, budgets, contracts and licensing requirements.
• Australian Citizenship and the ability to obtain and maintain a Baseline Security Clearance.

Skills

• Stakeholder management
• Solution delivery
• Application management
• Agile delivery practices
• Continuous improvement
• Change management
• Team leadership
• Vendor management
• Budget management
• Contract management
• Licensing management
• IT service management
• ServiceNow
• Remedy
• Project delivery methodologies
• Systems integration
• Microsoft SQL Server
• Troubleshooting
• Analytical skills
• Problem-solving

Location

• Australia

Work Type

• Full-time

Experience Level

• Manager

Education Level

• Degree in Information Technology or a related discipline
• ITIL Foundation certification (highly regarded)
• Project management qualifications (highly regarded)

Benefits

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options
• Gender-neutral parental leave
• Study leave
• Volunteer leave
• Recognition programs for high performance and peer appreciation.
• Corporate discounts
• Novated leasing via SG Fleet.
• Referral program

About the Company

• Building on achievements in broadcasting, telecommunications and critical communications, BAI Communications continues to expand operations, helping connect people and support communities.
• Operates one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population.
• Trusted to maintain vital communications during crises and keep emergency services connected and informed.
• Leveraging global experience to enable comprehensive 5G coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas.
• Positioned at the forefront of intelligent, connected infrastructure development across Australia.
• Acquisition of Titan ICT has strengthened mission-critical capabilities, adding deep expertise in mining, resources, and energy industries.
• Enables deployment of robust solutions across Australia’s most demanding operational environments.

Equal Opportunity

• At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.
• BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.