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About the Role
Provide exceptional front-line customer service by welcoming patients, managing enquiries, and ensuring a positive experience for patients, visitors, and referring clinicians. Coordinate patient administration activities including registrations, appointment preparation, Medicare billing, payments, medical record management, and maintaining accurate patient information. Support the smooth day-to-day operations of the Department of Theranostics and Nuclear Medicine by managing phone enquiries, correspondence, documentation, and general administrative tasks. Build strong working relationships with clinicians, referrers, researchers, and multidisciplinary teams while providing administrative support for clinical services and research activities. Contribute to continuous improvement by maintaining data accuracy, complying with hospital policies and billing requirements, and supporting quality initiatives to enhance departmental efficiency.
Responsibilities
- Provide exceptional front-line customer service
- Welcome patients
- Manage enquiries
- Ensure a positive experience for patients, visitors, and referring clinicians
- Coordinate patient administration activities
- Perform registrations
- Prepare for appointments
- Handle Medicare billing
- Process payments
- Manage medical records
- Maintain accurate patient information
- Support day-to-day operations of the Department of Theranostics and Nuclear Medicine
- Manage phone enquiries
- Handle correspondence
- Manage documentation
- Perform general administrative tasks
- Build strong working relationships with clinicians, referrers, researchers, and multidisciplinary teams
- Provide administrative support for clinical services and research activities
- Contribute to continuous improvement
- Maintain data accuracy
- Comply with hospital policies and billing requirements
- Support quality initiatives to enhance departmental efficiency
Requirements
- Excellent written and verbal communication skills
- Professional and friendly approach to delivering exceptional customer service
- Proven experience in a busy front-line customer service or administration role
- Ability to confidently manage competing stakeholder expectations
- Ability to thrive in a fast-paced environment
- Ability to prioritise multiple tasks
- Ability to work independently
- Ability to consistently meet deadlines while maintaining a high level of accuracy
- Outstanding organisational skills
- Exceptional attention to detail
- Ability to confidently follow processes and detailed instructions
- Proficient in using computer systems and databases for data entry and record management
- Flexible, adaptable approach to change and continuous improvement
- Must be an Australian or New Zealand citizen or have an Australian visa that grants necessary work rights
Skills
- Customer service
- Administration
- Communication (written and verbal)
- Stakeholder management
- Task prioritization
- Time management
- Accuracy
- Organisation
- Attention to detail
- Process adherence
- Computer proficiency
- Database management
- Data entry
- Record management
- Adaptability
Location
- Theranostics and Nuclear Medicine, St Vincent’s Public Hospital, Sydney
Work Type
- Max term contract
- Part time
Experience Level
- Administration Officer Level 3, (Year1-2)
Salary/Compensations
- $71,072.43 - $73,287.41 (pro-rata) + super +salary packaging
Benefits
- Competitive pay
- Not-for-profit salary packaging
- Seamless NSW Health Mobility (transfer of qualifying service and leave entitlements)
- Study leave
- Curran Foundation scholarships
- Fitness Passport
- Discounted private health insurance
- Cultural recognitions and celebrations
About the Company
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
- Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
- Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
- At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
- As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.