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About the Role

This role offers an opportunity to contribute to the continued development, implementation, and enhancement of Toll Aviation's Safety Management System (SMS) and integrated Quality Management System (QMS), supporting safe, compliant, and effective rotary wing operations across the business. The Quality and Safety Specialist will play a key role in supporting operational and strategic Quality and Safety objectives through the delivery of assurance, risk management, audit, investigation, reporting, and continuous improvement activities.

Responsibilities

Supporting initiatives that enable the delivery of the Quality and Safety Strategy and business improvement plans.
Supporting the implementation and ongoing maintenance of the Safety Management System (SMS) and integrated Quality Management System (QMS).
Coordinating and promoting safety communications and awareness activities.
Collecting, analysing, and reporting Quality and Safety performance data, including the preparation of reports and meeting packs.
Supporting and participating in Quality and Safety forums and meetings.
Preparing for and facilitating Safety Action Group (SAG) meetings.
Assisting with the facilitation of risk assessment workshops and monitoring risk review activities.
Maintaining and supporting the management of Risk Registers.
Conducting and overseeing internal audits and supporting external audit activities.
Coordinating and conducting investigations into hazards, incidents, and occurrences, ensuring appropriate corrective actions and risk treatments are implemented by responsible managers.
Monitoring corrective actions and risk treatment plans to ensure timely implementation and verification of effectiveness.
Supporting emergency preparedness planning, exercises, and response capability.
Administering and maintaining the approved Safety and Quality Management database.
Assisting in the development, coordination, and delivery of Quality and Safety training programs and materials.

Requirements

Qualifications and/or demonstrated experience in Aviation Safety Management, Quality Management, Risk Management, Assurance, or a related discipline.
Experience working within aviation Quality and Safety Management Systems.
Knowledge of aviation regulatory requirements and industry best practice.
Experience in conducting audits, investigations, and risk assessments and/or the ability to complete gap training.
Strong analytical, communication, and stakeholder engagement skills.
The ability to work collaboratively across operational and corporate environments.
A commitment to continuous improvement and fostering a positive safety culture.
Must be entitled to work in Australia.
Must be prepared to undertake pre-employment checks including a criminal history check and medical.

Skills

Aviation Safety Management
Quality Management
Risk Management
Assurance
Safety Management System (SMS)
Quality Management System (QMS)
Safety communications
Data analysis
Reporting
Auditing
Investigations
Risk assessment
Stakeholder engagement
Air Maestro (desirable)
Training program development

Location

Bankstown Airport Base, NSW
Limited alternative options considered

Work Type

Full-time

Experience Level

Experienced

About the Company

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post.
Toll Aviation is committed to maintaining the highest standards of safety, quality, and operational excellence.
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Equal Opportunity

At Toll we value a diverse, inclusive and authentic workplace.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.