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About the Role
Handle inbound calls, emails, and own each case end-to-end. Diagnose issues, resolve them ideally on the first contact, and keep customers updated. Log cases accurately and flag trends to help improve customer solutions.
Responsibilities
- Handle 50-60 inbound calls per day, plus emails, and own each case end-to-end.
- Diagnose the issue, resolve it (ideally first time), and keep customers updated.
- Log cases accurately and flag trends to help us improve.
Requirements
- Calm under pressure.
- Curious, empathetic, tech-savvy.
- Clear communicator with fluent English.
- Prefer flexible conversations over rigid script-driven environments.
- Confident using technology and navigating systems.
- 1-2 years of customer service experience is ideal.
- Must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Skills
- Problem-solving
- Customer service
- Communication
- Technology navigation
Location
- Prestons
Work Type
- Hybrid
- Full-time
Experience Level
- 1-2 years of customer service experience
Education Level
- Graduates
- Undergraduate students in Business, Sales or Marketing
Benefits
- Clear career path
- On-site parking
- Supportive onboarding
- Wellbeing support
- Great product discounts
About the Company
- GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
- Operates iconic brands Caroma and Methven.
- Operations span Australia, New Zealand and the UK.
- A people-first, relationship-led contact centre.