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About the Role

As an Operations Manager at Blank Street, your greatest responsibility is growing people. You'll hire, coach, and develop a team of General Managers, helping them become confident leaders who build engaged, high-performing teams across our stores. In a fast-moving and constantly evolving business, you'll create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning. By investing in your people, you'll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers.

Responsibilities

Build, coach, and develop a high-performing team of General Managers.
Create an engaging culture where people feel supported, challenged, and excited to come to work.
Recruit and hire exceptional leaders in partnership with the People Team.
Coach managers through performance, development, and employee relations with fairness and care.
Ensure every café delivers a consistent, high-quality training experience.
Lead labor planning, scheduling, and staffing strategies across your district.
Champion exceptional hospitality and hold your teams to Blank Street's standards for service, quality, and execution.
Spend time in stores coaching teams and leading by example.
Maintain operational excellence, food safety, cleanliness, and brand standards across every location.
Partner with HQ teams to implement new initiatives, launches, and operational improvements.
Own the financial performance of your district, including sales, labor, and profitability.
Use data and insights to identify opportunities, solve problems, and drive continuous improvement.
Build strong relationships within your local communities to grow brand awareness and customer loyalty.
Lead through change with clarity, urgency, and empathy in a fast-paced, growing business.
Collaborate cross-functionally to improve processes and share best practices.
Help develop the next generation of Blank Street leaders.

Requirements

5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
Experience leading multiple locations and developing managers.
Strong operational, financial, and business acumen.
Excellent communication, organization, and problem-solving skills.
A collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change.
Passion for hospitality, developing people, and creating exceptional customer and employee experiences.
Curious, positive, and committed to continuous learning and growth.
Ability to travel regularly between stores within your market.
Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Skills

Hospitality
Retail
Leadership
Operational excellence
Financial acumen
Business acumen
Communication
Organization
Problem-solving
Coaching
Change management
Customer experience
Employee experience

Location

New York City

Work Type

Full Time
Onsite

Experience Level

5+ years of leadership experience

Salary/Compensations

$90,000 - $120,000

Benefits

15 days of paid annual leave
Company-observed holidays
Sick time
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag

About the Company

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation.
From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable.
We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
It all starts with our people and their commitment to make magic happen each and every day.