Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Define the vision, strategy and roadmap for Zip’s mobile and web customer experience, leading products that drive customer engagement, everyday relevance and long term customer value. Own the end to end digital product experience, ensuring customers can seamlessly discover, engage with and realise value from Zip’s products through intuitive, personalised and AI enabled experiences. Lead a portfolio of Product Managers and collaborate with cross-functional leaders to balance customer needs, commercial outcomes and Zip’s long term platform strategy.

Responsibilities

Define and lead the product vision, strategy and roadmap for Zip’s mobile and web customer experience.
Create connected customer lifecycle experiences across engagement, rewards, offers, subscriptions, bills, loyalty and other everyday customer needs.
Identify opportunities to improve engagement, retention, transaction frequency and customer lifetime value through exceptional digital experiences.
Partner with Engineering and Design leaders to deliver intuitive, secure and scalable experiences across iOS, Android and web.
Champion AI first customer experiences by embedding intelligent automation, personalisation and agentic capabilities throughout the customer journey.
Use customer research, behavioural analytics and experimentation to improve customer outcomes and product performance.
Build a culture of experimentation, rapid learning and evidence based product decision making.
Bring Product, Engineering, Design, Data and AI, Marketing and Customer teams together to deliver cohesive customer experiences.
Lead, coach and develop a team of Product Managers, creating an environment where people can perform at their best and deliver meaningful commercial impact.
Represent mobile and web experiences within Zip’s Product Leadership team and help shape the broader product strategy and ways of working.

Requirements

Significant experience leading product organisations within consumer technology, fintech, payments or another digital business.
Demonstrated success defining and executing product strategy for mobile first customer experiences.
Strong commercial acumen and the ability to balance customer value, business outcomes and technical investment.
Experience leading multidisciplinary teams across Product, Engineering and Design.
A strong understanding of mobile platforms, customer engagement, lifecycle management and digital product development.
Experience using experimentation, behavioural analytics and customer insight to guide product decisions.
Demonstrated experience creating AI enabled customer experiences, personalisation or intelligent digital products.
Exceptional stakeholder management and influencing skills, including the ability to work effectively with executive leaders.
Proven people leadership experience, with a track record of building and developing high performing product teams.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks.
Customer First, Own It, Stronger Together and Change the Game values alignment.

Skills

Mobile platforms
Customer engagement
Lifecycle management
Digital product development
Experimentation
Behavioural analytics
Customer insight
AI enabled customer experiences
Personalisation
Intelligent digital products
Stakeholder management
Influencing
People leadership
Risk management

Location

Sydney
Melbourne

Work Type

Full-time

Experience Level

Director
Senior

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days.
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.
Family support policies including miscarriage bereavement leave and domestic violence leave.
Mental health and wellness initiatives, including a $299 annual wellbeing allowance, free access for you and your family members to our wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass.
2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year.
Fee free Zip products and discounts with Zip merchant partners in Australia.
Team social events, epic offices, free breakfast daily and weekly free lunches in Sydney and Melbourne.
Access to the Flare Benefits Hub and novated leasing, with savings on groceries, fuel, technology, fashion, dining and more, plus wellbeing guidance and potential tax savings on car ownership.

About the Company

Zip Co Limited is a digital financial services company offering innovative, people centred products.
Founded in Australia in 2013, Zip provides fair, flexible and transparent payment options that help customers take control of their financial future and help merchants grow their businesses.
We’re proud to be a values led business. Customer First, Own It, Stronger Together and Change the Game guide us in everything we do.

Equal Opportunity

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.