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About the Role
Provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers. Build genuine personal connections with customers by connecting with sensitivity, respect and compassion.
Responsibilities
- Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
- Provide banking solutions to existing bank clients and new direct clients.
- Share best practice, meet targets, receive positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.
Requirements
- 5 years of customer service experience
- Strong customer focus and ability to delight customers
- Ability to effectively coach people at all levels of the organisation
- Ability to manage performance independently and deliver results as part of a team
- WBC skill and strong policy and procedure knowledge of virtual banking business is desirable
- Happy to commute and work onsite at our Bedford Park & Parramatta office
Skills
- Confident communicator
- Navigate numerous systems
- Customer service
Location
- Kogarah
- Bedford Park
- Parramatta
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- 5 years of customer service experience
Benefits
- Internal career prospects
- Flexible working
- Generous paid and unpaid parental leave for primary and support carers
- Leave to organise adoptions, surrogacy, and foster care arrangements
- Continued super contributions during parental leave
About the Company
- A business that has been around for over 200 years.
- Purpose is to create better futures together.
- Supportive team with a can-do structure.
Equal Opportunity
- Welcome everyone – no matter your age, gender, background, or abilities.
- Provide additional support to welcome veterans, Indigenous Australians and neurodiverse community.
- Support available for recruitment process adjustments for people with disability and/or needing accessibility requirements.