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About the Role

As the Assistant Store Manager, you will support the Store Manager in leading the team in a fast-paced retail environment to deliver an unbeatable client experience. This role is an opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Responsibilities

• Utilize and exploit data to support operational decisions by working closely with the Store Manager and District Manager to develop strategies for business growth and conversion of sales.
• Drive a selling culture within your team to meet KPIs and promote Sephora's values.
• Motivate the team to consistently raise performance and capability.
• Support the development of internal talent.
• Implement a continuous improvement mentality within the team.
• Work in partnership with the wider team.
• Energize your team to deliver first-class customer service within a fast-paced environment.
• Assist in managing the profit and loss of your store by monitoring shrinkage percentages and sales conversion.
• Promote the Sephora Collection brand.
• Forecast sales to maximize profitability.
• Drive operational incentives including brand events, training, and supporting visual merchandising changes.
• Ensure the store represents cleanliness and the Sephora brand and culture.
• Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Measure performance, improve, and achieve Sephora's vision of being the most loved beauty community.
• Monitor KPIs and help develop store talent.

Requirements

• 2-3+ years' experience in retail/store line management.
• Previous retail management experience at a big box retailer or multi-site experience.
• Must be able to provide 5 full days of availability across key trading times including late-night and weekend availability.
• Must be able to work weekends, before/after store hours, and evenings.

Skills

• Passion for supporting and leading teams to provide client-centric service.
• Ability to create meaningful in-store experiences to build brand loyalty and promote positive behaviors.
• Excellent organizational skills.
• Excellent analytical skills.
• Excellent business management skills.
• Hands-on leadership style.
• Ability to motivate, coach, and help team members succeed.
• Knack for attracting, identifying, and inspiring talented employees.
• Strong emotional intelligence.
• Strong communication skills.
• Ability to influence team members at all levels.
• Passion for excellent client service and experiential retail.

Location

• Flagship Sydney CBD

Work Type

• Full-Time
• Fixed-term contract

Experience Level

• Retail/store line management experience

Benefits

• Opportunities for personal development in Australia and New Zealand.
• Opportunities across the global group of high-end luxury brands.
• Gifted products throughout the year.
• Store discounts of up to 45% off.
• Paid Parental Leave.
• Birthday Leave.
• Personal Leave.
• Mental Health wellbeing programs available 24/7.
• Life insurance.
• Fun social calendar.

About the Company

• Sephora believes that beauty thrives in diversity and discovery.
• Sephora's purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
• Sephora is part of the Global Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate.
• Across Australia and New Zealand, Sephora has circa 36 stores and a growing online platform.
• Sephora plans to expand year on year.

Equal Opportunity

• Sephora is proud to be an equal opportunity workplace for all.
• We do not discriminate in recruitment, hiring, training, advancement, or other employment practices.
• We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• We invite candidates who require reasonable adjustments to any part of our recruitment process to share those requirements with us when completing their application.
• We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.